Digital Workplace Engineer

Join; United States; Remote; USD 132,000 - 181,000; Full time

Job summary

Join in Lausanne seeks an experienced Digital Workplace Engineer to provide 3rd level support for end-user computing services, including the Azure Virtual Desktop platform, in a multinational environment.

The role emphasizes incident handling, root cause analysis, and collaboration with Level 1–2 teams, with strong emphasis on ITIL practices, workspace tooling, and security modernization.

Qualifications

• Bachelor's degree in computer science or related discipline.
• 5+ years of IT experience with a focus on digital workplace or end-user computing services in a multinational environment.
• Experience in business systems analysis and operational support.

Responsibilities

• Handle complex incidents escalated from Level 1 and 2 support, including large-scale crashes and OS issues.
• Draft and maintain technical procedures; share knowledge with 1st & 2nd level teams; deliver in-person and remote training.
• Perform root cause analysis by reviewing logs and data to identify recurring issues and causes.
• Support continuous improvement by deploying automated patches and maintaining device security/hardening standards.
• Use scripting languages such as PowerShell to automate tasks.
• Understand business needs and clarify functional requirements.
• Create basic training materials to support user adoption of new tools and features.

Skills

End-user computing

IT service management

Communication skills

Education

Bachelor's degree in computer science

Job description

................

For our client in Lausanne, we are looking for an experienced Digital Workplace Engineer - 3rd Level Support.

In this role, youwill provide ongoing support for enterprise information systems and apply strong analytical and problem-solving skills to resolve issues related to the integration, deployment, and operation of End-User Compute services, including the Azure Virtual Desktop platform.

Your Responsibilities:

• Handling of complex incidents escalated from Level 1 and Level 2 Support, including largescale crashes and operatiing system malfunctions
• Draft and maintain technical procedures and share knowledge with 1st & 2nd Level support teams (incl. deliver in-person and remote training to employees)
• Perform root cause analysis by reviewing logs, crash dumps, and related technical data to identify recurring issues and their underlying causes
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions.
• Understand business needs and support the collection and clarification of functional requirements.
• Create basic training materials, such as tip sheets and short recordings, to support user adoption of new tools and features.

Your Profil:

• Bachelor's degree in computer science, Computer Engineering, Information Technology, or a related discipline
• 5+ years of professional experience in IT, with a strong focus on digital workplace or end-user computing services in a multinational business environment
• Experience in business systems analysis and operational support
• Strong understanding of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions such as Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365
• Good knowledge of the ITIL framework and service management principles
• Self-driven, proactive, and collaborative, with a strong team-oriented mindset
• Ability to work independently while also contributing effectively within a team environment
• Ability to work to deadlines and maintain quality in a dynamic environment
• Excellent communication skills
• Fluency in English, working knowledge of French or German is an advantage