Digital Web Producer

ideaVat; Glendale (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at a fast-growing Silicon Valley I.T staffing firm, where you will play a crucial role in managing the daily operations of websites and applications. As a Digital Producer, you'll collaborate with diverse teams to oversee requests, ensuring timely execution and high-quality deliverables. Your expertise in project management and eCommerce will be pivotal in enhancing user experiences and driving operational success. This exciting opportunity allows you to thrive in a collaborative environment, tackling challenges and delivering solutions that elevate online guest experiences. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• Bachelor's degree or significant work experience required.
• Experience as a Digital Producer or Project Manager is essential.

Responsibilities

• Oversee execution of requests across Product Management, Creative, and Technology teams.
• Manage a large queue of prioritized work and ensure timely completion.

Skills

Digital Production

Project Management

eCommerce Integration

Budget Management

Communication Skills

Organizational Skills

Agile Methodologies

Education

Bachelor's Degree

Significant Work Experience

Tools

Project Management Software

Agile Tools

Job description

Jobsbridge, Inc is a fast-growing Silicon Valley-based I.T staffing and professional services company specializing in Web, Cloud & Mobility staffing solutions.

The Production Operations team is accountable for the successful daily operation of the sites and apps during all hours (including nights, weekends, and holidays when scheduled for on-call duty, or when an emergent need arises). The team must aid in estimating the necessary funding and level of effort for minor to medium operations efforts and enhancements, manage a large queue of prioritized tasks and requests, make recommendations for best execution options, interact with business partners, product owners, and creative and technology team members to quickly turn around requests for changes, and troubleshoot issues on the websites and mobile applications. The work occurs under the direction of Production leadership and more senior Producers, as well as working under direction of Product Managers for content and e-commerce website strategy best practices.

Responsibilities

1. Provide oversight and drive the execution of requests across the Product Management, Creative, and Technology teams
2. Resource contributors, schedule and oversee the work on requests
3. Manage a large queue of prioritized work
4. Partner with and motivate a diverse team of resources
5. Identify appropriate resources needed, and develop schedules to ensure timely completion of requests
6. Flexible schedule with the ability to ensure accountability for the operation of websites that are functional 24/7; this includes serving as on-call on a scheduled basis and could include responding to emergent situations when not the scheduled on-call
7. Clearly organize and forecast deliverables and dependencies
8. Ensure proactive scheduling of all aspects of requests and on-time deliverables within estimated duration and resources
9. Manage the full life cycle of operational requests from requirements through launch
10. Juggle day-to-day tasks and have in-depth involvement to allow for early identification of potential challenges
11. Monitor request scope and execute change control when additional requests for features or functionality are made
12. Elevate situations that may require Production leadership intervention
13. Provide weekly status reports and regular updates to the Production leadership
14. Proactively identify any risk or conflicts based upon creative, technology or business factors
15. Proactively look for solutions to implement requests in a more efficient manner

Basic Qualifications

1. Bachelor's degree or significant work experience
2. Previous experience as a Digital Producer or Project Manager
3. Experience working in at least one of the following:
   1. eCommerce sites with responsibility for product and pricing load, and experience with troubleshooting issues and understanding complex eCommerce-related integrations with other applications
   2. Large, complex marketing sites with calendar, feature listings, faceted listings, and feeds from other systems
4. Ability to work within a diverse team of resources from strategy, creative, business and technical disciplines
5. Experience estimating operational or project costs and level of effort required for each work request
6. Previous responsibility for managing, forecasting, monitoring and staying within budget constraints
7. Experience managing requests that include integration with multiple back-end systems
8. Experience documenting initiative requirements
9. Experience presenting complex messages clearly and succinctly to different audiences with varying levels of product and technology knowledge
10. High emphasis on guest/customer service with a drive to create and maintain a premium online guest experience
11. Able to partner with multiple stakeholders to manage their expectations, gain their acceptance and trust and achieve high client satisfaction ratings
12. Able to deliver under extreme deadlines and intense business environment
13. Able to understand and clearly communicate technical information to non-technical people
14. Basic understanding of the software development process, particularly as it relates to web-based applications
15. Strong verbal and written communication skills
16. Great organizational skills

Desired Qualifications

1. Experience within the travel/tourism industry
2. Experience within the media/entertainment industry
3. Experience with online marketing of Theme Park products, Vacation Resort, Timeshare or Cruise Industry (e.g., tickets, hotels, air, transportation)
4. Experience in Agile, Scrum, Kanban, and continuous integration processes
5. Experience working with clients, business partners, and guests/customers
6. ScrumMaster or Scrum Product Owner certification