Digital UX Strategist

Crown Equipment Corporation; New Bremen (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Crown Equipment Corporation seeks a Digital UX Strategist to elevate customer experiences across web and mobile. Based in New Bremen, OH, you will translate user insights into actionable strategies, define journeys, IA, and flows, and work with designers and engineers to implement user-centered solutions.

Ideal candidates have a degree in Marketing, Design UX, or Psychology with 2+ years of related experience, strong analytical skills, and the ability to balance user needs with business goals in

Qualifications

• Bachelor’s degree in Marketing, Design UX, or Psychology with 2+ years of related experience.
• Non-degree considered if 12+ years of related experience with a high school diploma or GED.
• Occasional travel (0-5%).

Responsibilities

• Represent the voice of the customer and advocate for best-in-class digital experiences.
• Use customer research, analytics, and market insights to inform digital strategy.
• Conduct user research, competitive analysis, and content evaluations to identify improvements.
• Define customer journeys, information architecture, and user flows across web and mobile.
• Translate business goals and customer needs into effective digital experiences.
• Collaborate with cross-functional teams to identify user needs and improvements.
• Partner with designers and developers to create and implement user-centered solutions.
• Define requirements and support successful development and implementation.
• Ensure digital experiences follow usability, accessibility, and navigation best practices.
• Establish and monitor UX performance metrics and communicate insights.

Skills

UX strategy

UX/UI principles

User research

Design systems

Figma

Analytical skills

Communication

Balancing needs

Multitasking

Collaborative

Education

Bachelor’s degree in Marketing/Design UX/Psychology

12+ years of related experience with high school diploma or GED (non-degree)

Tools

Figma

Design systems

Job description

Digital UX Strategist

Location:

New Bremen, OH, US, 45869

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

• Represent the voice of the customer and advocate for best-in-class digital experiences while supporting Company’s business objectives and priorities.
• Use customer research, analytics, and market insights to inform digital strategy and optimization efforts.
• Conduct user research, competitive analysis, and content evaluations to identify improvement opportunities.
• Define customer journeys, information architecture, and user flows across web and mobile experiences.
• Translate business goals and customer needs into effective digital experiences.
• Collaborate with cross-functional teams to identify user needs and recommend experience improvements.
• Partner with designers and developers to create and implement user-centered solutions.
• Define requirements and support successful development and implementation of approved solutions.
• Ensure digital experiences follow usability, accessibility, and navigation best practices.
• Establish and monitor UX performance metrics and communicate insights to stakeholders.

Minimum Qualifications

• Bachelor’s degree in Marketing, Design UX, or Psychology, along with at least 2 years of related experience
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Occasional travel (0-5%)

Preferred Qualifications

• Experience designing responsive web and mobile experiences.
• Understanding of UX, UI, content strategy, and digital best practices.
• Knowledge of user research, analytics, and usability testing methods.
• Experience with design systems and Figma digital design platform.
• Strong analytical, problem-solving, and communication skills.
• Ability to balance customer needs, business objectives, and technical constraints.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive, collaborative, and adaptable team player.

This is an on-site position at the New Bremen, OH location.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities