Digital Teller Specialist

Ignite Credit Union; Portage, Northern (MI, KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k match

Education reimbursement

Wellness reimbursement

Medical Insurance

HSA contributions

Life Insurance

Disability Insurance

Pet Insurance

Paid Time Off

Paid Holidays

Employee Assistance

Commissions

Employee discounts

Volunteer opportunities

Bonuses

Hybrid work

Career development

Job summary

Ignite Credit Union in Portage, MI, is seeking a Digital Teller Specialist to deliver outstanding member service via ITM networks and digital channels. You will handle financial transactions, provide tech-enabled assistance, and build member relationships to support financial goals.

The role emphasizes service-driven, tech-savvy candidates who thrive in a fast-paced environment and are committed to accuracy and compliance.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in financial services, teller operations, member service, or related role.
• Credit union experience is a plus.
• Strong communication, customer service, and relationship-building skills.

Responsibilities

• Process member transactions including deposits, withdrawals, transfers, payments, and inquiries through ITM systems.
• Deliver professional, friendly service through video and digital banking channels.
• Educate members on digital banking tools and products.
• Identify member needs and recommend solutions for financial well-being.
• Ensure compliance with policies and regulatory requirements.
• Monitor ITM equipment performance and troubleshoot issues.

Skills

Customer service

Digital banking

Communication

Tools

ITM systems

Video banking

Job description

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

Position Summary

The Digital Teller Specialist provides outstanding member service through Ignite Credit Union’s Interactive Teller Machine (ITM) network. This role combines customer service, financial transaction processing, technology support, and relationship-building to create a seamless digital banking experience. The ideal candidate is service-driven, tech-savvy, detail-oriented, and passionate about helping members achieve their financial goals.

What You’ll Do

• Process member transactions including deposits, withdrawals, transfers, payments, and account inquiries through ITM systems
• Deliver professional, friendly, and personalized service through video and digital banking channels
• Educate members on digital banking tools, self-service features, and credit union products and services
• Identify member needs and recommend solutions that support financial well-being
• Ensure compliance with credit union policies, security procedures, and regulatory requirements
• Monitor ITM equipment performance and assist with troubleshooting technical issues and service disruptions
• Partner with internal teams and vendors to maintain system functionality and service quality
• Support branch and organizational sales goals through consultative conversations and member referrals
• Maintain accurate records and transaction documentation while meeting service and performance standards

What We’re Looking For

• High school diploma or GED required
• 1–3 years of experience in financial services, teller operations, member service, or a related role preferred
• Credit union experience is a plus
• Strong communication, customer service, and relationship-building skills
• Excellent attention to detail and commitment to transaction accuracy and compliance
• Comfort working with technology, video banking systems, and digital platforms
• Ability to troubleshoot basic technical issues and learn new systems quickly
• Dependable, adaptable, and able to thrive in a fast-paced environment
• Passion for helping members and delivering exceptional service

Why Join Ignite Credit Union?

• Hybrid work opportunity
• Supportive and collaborative team culture
• Career growth and professional development opportunities
• Competitive compensation and benefits package
• Opportunity to work with innovative digital banking technology
• Meaningful work that helps members improve their financial lives

At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.