Digital Teller Specialist

Ignite-Credit-Union; Portage (MI); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Hybrid work

Career growth

Professional development

Competitive compensation

Digital banking tech

Job summary

Ignite Credit Union's Digital Teller Specialist role focuses on delivering outstanding member service through our ITM network. You will handle transactions, assist with digital banking tools, and build relationships to help members reach their financial goals.

The ideal candidate is service-driven, tech-savvy, detail-oriented, and capable of troubleshooting basic IT issues while ensuring compliance and accuracy in every interaction.

Qualifications

• 1–3 years in financial services or teller roles.
• Strong communication and customer service skills.
• Attention to detail and compliance.
• Comfort with technology and video banking.
• Ability to troubleshoot basic tech issues.

Responsibilities

• Process member transactions using ITM systems.
• Deliver friendly service through video and digital channels.
• Educate members on digital banking tools and services.
• Identify member needs and suggest financial solutions.
• Ensure compliance with policies and security procedures.
• Monitor ITM equipment and troubleshoot issues.
• Collaborate with internal teams and vendors to maintain systems.
• Support sales goals through member referrals.
• Maintain accurate records and documentation.

Skills

Customer service

Communication

Attention to detail

Tech-savvy

Troubleshooting

Adaptable

Relationship-building

Education

High school diploma

Tools

ITM systems

Job description

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

Position Summary

The Digital Teller Specialist provides outstanding member service through Ignite Credit Union’s Interactive Teller Machine (ITM) network. This role combines customer service, financial transaction processing, technology support, and relationship-building to create a seamless digital banking experience. The ideal candidate is service-driven, tech-savvy, detail-oriented, and passionate about helping members achieve their financial goals.

What You’ll Do

• Process member transactions including deposits, withdrawals, transfers, payments, and account inquiries through ITM systems
• Deliver professional, friendly, and personalized service through video and digital banking channels
• Educate members on digital banking tools, self-service features, and credit union products and services
• Identify member needs and recommend solutions that support financial well-being
• Ensure compliance with credit union policies, security procedures, and regulatory requirements
• Monitor ITM equipment performance and assist with troubleshooting technical issues and service disruptions
• Partner with internal teams and vendors to maintain system functionality and service quality
• Support branch and organizational sales goals through consultative conversations and member referrals
• Maintain accurate records and transaction documentation while meeting service and performance standards

What We’re Looking For

• High school diploma or GED required
• 1–3 years of experience in financial services, teller operations, member service, or a related role preferred
• Credit union experience is a plus
• Strong communication, customer service, and relationship-building skills
• Excellent attention to detail and commitment to transaction accuracy and compliance
• Comfort working with technology, video banking systems, and digital platforms
• Ability to troubleshoot basic technical issues and learn new systems quickly
• Dependable, adaptable, and able to thrive in a fast-paced environment
• Passion for helping members and delivering exceptional service

Why Join Ignite Credit Union?

• Hybrid work opportunity
• Supportive and collaborative team culture
• Career growth and professional development opportunities
• Competitive compensation and benefits package
• Opportunity to work with innovative digital banking technology
• Meaningful work that helps members improve their financial lives

At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.