Digital/Technical Product Manager Lead (Claims/Text messaging) - REMOTE

USAA; San Antonio (TX); Remote; USD 143,000 - 274,000; Full time

Job summary

Join a leading financial services company as a Digital/Technical Product Manager Lead, focusing on enhancing digital claims solutions. This role involves driving strategy, leveraging data insights, and collaborating with stakeholders to optimize customer experiences. Ideal candidates will have extensive product management experience and a strong background in digital technologies. The position offers competitive compensation and comprehensive benefits.

Benefits

Comprehensive health plans

401(k)

Pension

Insurance

Parental leave

Paid time off

Wellness programs

Professional development opportunities

Qualifications

• 8+ years in Digital/Technology Product Management or 6+ years with an advanced degree.
• Knowledge of digital products and data analysis standards.

Responsibilities

• Leverage research and data insights to develop product roadmaps.
• Manage complex digital product opportunities from conception to market validation.
• Prepare presentations and facilitate development sessions.

Skills

Digital Product Management

Strategy

Innovation

UX

Analytics

Testing

Communication

Education

Bachelor’s degree

Tools

Guidewire ClaimCenter

Job description

Digital/Technical Product Manager Lead (Claims/Text messaging) - REMOTE

Join us for the Digital/Technical Product Manager Lead (Claims/Text messaging) - REMOTE role at USAA.

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through competitive products, exceptional service, and trusted advice. We aim to be the #1 choice for the military community and their families.

The Opportunity
As a Digital/Technical Product Manager Lead, you will support P&C digital claims texting and digital messaging, working with enterprise, P&C, and Claims technology and business teams. You will bring claims expertise to a matrixed environment, driving strategy and execution of digital solutions like texting. You will lead the discovery, delivery, and performance of digital products, collaborating with stakeholders to optimize customer experiences, design multi-platform solutions, and improve existing products to meet KPIs and KRIs. Employing User-Centered Design and Design Thinking, you will develop and justify product strategies and ensure alignment across stakeholders.

What You'll Do

• Leverage research, data insights, and market intelligence to identify opportunities and develop roadmaps.
• Define and translate product opportunities into initiatives and drive execution strategies.
• Manage complex digital product opportunities from conception to market validation.
• Build business cases to justify investments, communicating value propositions.
• Use data and analytics to monitor performance and guide improvements.
• Generate insights for product enhancements and ensure their implementation.
• Prepare compelling presentations and facilitate discovery and development sessions.
• Conduct research and analyze industry trends to enhance product effectiveness.
• Manage ambiguity, influence stakeholders, and drive clarity and solutions.
• Maintain expertise in business, technology, UX, and product management.
• Mentor team members and resolve issues effectively.
• Ensure risks are identified, monitored, and controlled per policies.

What You Have

• Bachelor’s degree or 4 years of related experience.
• 8+ years in Digital/Technology Product Management, including Strategy, Innovation, UX, Analytics, or Testing; or 6+ years with an advanced degree.
• Knowledge of digital products, emerging platforms, and data analysis standards.
• Proven ability to communicate complex concepts to diverse audiences, including senior leadership.

What Sets You Apart

• P&C or Claims experience.
• Experience with digital messaging, content strategy, AI solutions, and chatbots.
• Ability to lead digital priorities in a matrixed environment.
• Experience delivering complex products with data-driven, agile approaches.
• Experience with Guidewire ClaimCenter.
• Vendor management experience.
• Strong communication skills for executive presentations.
• Availability for in-person meetings as needed.

Compensation Range: $143,320 - $273,930. USAA does not sponsor visas. Compensation is based on experience and location.

Benefits: Comprehensive health plans, 401(k), pension, insurance, parental leave, paid time off, wellness programs, and professional development opportunities.

Applications are accepted on an ongoing basis until filled. USAA is an Equal Opportunity Employer.