Digital Tech Support Analyst - Elevate Product Performance

Caterpillar Inc; Chicago (IL); On-site; USD 99,840 - 133,810; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Tuition Reimbursement

Incentive bonus

Job summary

Caterpillar Inc is seeking a Digital Tech Support Analyst in Chicago, IL to deliver technical roadmaps and analyze business processes. You will also monitor product performance and assist with customer issues, ensuring the best support and reliability for digital products.

The role requires a bachelor’s degree in Computer Information Systems or related field, plus 2 years of relevant experience. Benefits include medical, dental, 401(k) plans, and more.

Qualifications

• Bachelor's degree or foreign equivalent in a relevant field.
• 2 years of experience as a Tier 2 or Tier 3 Support Analyst or similar.
• Experience with relational databases, Python scripts, and API tools.

Responsibilities

• Analyze business requirements and current technical gaps.
• Monitor performance of assigned digital products.
• Provide technical assistance on urgent field issues.

Skills

Relational databases support

Creating and running Python scripts

Postman or other API tools

VisionLink, Product Link hardware, and SOS Web Services

SalesForce, Service Now, Azure DevOps

Education

Bachelor's degree in Computer Information Systems, Computer Science, or related field

Job description

Caterpillar Inc is seeking a Digital Tech Support Analyst in Chicago, IL to deliver technical roadmaps and analyze business processes. You will also monitor product performance and assist with customer issues, ensuring the best support and reliability for digital products.

The role requires a bachelor’s degree in Computer Information Systems or related field, plus 2 years of relevant experience. Benefits include medical, dental, 401(k) plans, and more.