Digital Tech Support Analyst

Caterpillar Brazil; Peoria (IL); Remote; USD 110,000 - 120,000; Full time

Job summary

An established industry player is seeking a Digital Tech Support Analyst to join their innovative team. In this role, you will be responsible for monitoring and improving the performance of digital products while collaborating with various teams to resolve issues. Your expertise will be crucial in conducting serviceability audits and providing technical support to ensure product reliability and customer satisfaction. This opportunity offers a chance to work in a dynamic environment where your contributions will help shape the future of technology and enhance user experiences. If you're passionate about technology and problem-solving, this position is perfect for you.

Benefits

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Health Lifestyle Programs

Employee Assistance Program

Voluntary Benefits and Employee Discounts

Career Development

Incentive bonus

Qualifications

• 5 years of experience in software development and database support.
• Strong knowledge of AWS services and administration of operating systems.

Responsibilities

• Monitor performance and resolve field issues for digital products.
• Conduct audits and provide technical assistance for digital applications.

Skills

Administration tasks for Windows/Linux operating systems

Relational databases support

Programming languages: PowerShell, SQL, JSON, DOS, KQL

AWS services

Developing and troubleshooting shell scripts

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Windchill

Solr

Arbortext

Acrolinx

Canvas

Creo

Azure DevOps

Linux

Windows servers

Job description

Digital Tech Support Analyst page is loaded

Digital Tech Support Analyst

Apply locations Peoria, Illinois time type Full time posted on Posted Yesterday job requisition id R0000297685

Career Area: Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 501 SW Jefferson St, Peoria, IL 61630.

Provide Worldwide monitoring of overall performance including reliability, durability, maintainability, and serviceability of assigned current and future digital products. Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. Issue identification, report all forms from customers, dealers, industry reps and subsidiaries. Issue investigation, statistical analyses, physical testing, and analysis of application failures returned parts, development of quick field fixes, suggested design or manufacturing improvements. Formally document issues and provide follow-up on the resolution process with industry and development teams. Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability, and serviceability to be stated in the functional specifications. Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels. Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products. Stay current with all digital products and applications, also develop, and maintain a digital products and application knowledge base and training materials. Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test and evaluation, research, and service training. Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits. Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications. Furthermore, will use Windchill, Solr, Arbortext, Acrolinx, Canvas, Creo applications on Linux and Windows servers. Also utilize Azure DevOps products such as Azure pipelines, Repos, Story boards, and artifacts. Responsible for Linux Kernel based virtual machines hypervisor builds. Manages the Operating system related packages using RPM/ YUM tools on Redhat Linux and Solaris servers. Responsible for File system management on RedHat Linux and Solaris servers using LVM/ SVM/ ZFS/ GFS utilities. Lastly, responsible for develops and troubleshoots shell scripts, PowerShell, bash, DOS, and PERL. Telecommuting: 100% Telecommuting Allowed.

Minimum Requirements: This position requires a bachelor’s degree, or foreign equivalent, in Information Technology, Computer Science, or other related technical degree, plus 5 years of experience as a Software Developer, Oracle Database Developer, Network Analyst, or related occupation.

Additionally, the applicant must have employment experience with: (1) Administration tasks for Windows/Linux operating systems; (2) Relational databases support, querying, and database reporting; (3) AWS services such as EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, Cloud Front/WAF, SQS, SNS, and SES; (4) Programming languages: PowerShell, SQL, JSON, DOS, and KQL; and (5) Deploying autoscaling features.

Summary Pay Range: $110, 885-$119,520

Compensation and benefits may vary depending on multiple individualized factors, job level, market, location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Applicants who are interested in this position should apply via www.caterpillar.com/careers , search [Digital Tech Support Analyst / Reference R0000297685 - #LI-DNI].

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates: March 25, 2025 - July 24, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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