Digital Systems Support Engineer

Molex; Hudson (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid vacation

Educational assistance

Infertility assistance

Parental leave

Life insurance

Disability insurance

Job summary

Molex is seeking a Digital Systems Support Engineer to join the Optical Systems Business Unit in Hudson, WI. The role supports North America and Mexico, focusing on manufacturing digital capabilities, MES, shopfloor apps, and data integrity.

You will diagnose and resolve production system issues, provide on-site coverage, and collaborate with global teams to ensure adherence to standards. Requires travel to Mexico quarterly and on-site presence in the US.

Qualifications

• Solid troubleshooting and analytical skills in live production environments.
• Understanding of interfaces, APIs, data flow, and basic connectivity.
• Familiarity with databases, SQL queries, operating systems, and basic networking.
• Willingness to travel to Mexico; on-site US support as needed.
• Ability to meet ITAR access requirements where required.

Responsibilities

• Serve as North America Digital Operations support point based in Hudson.
• Provide local first-response support for production digital systems.
• Troubleshoot day-to-day production system issues with cross-functional teams.
• Coordinate with global Digital Operations teams and escalation processes.
• Monitor system performance and data flow to ensure continuity and integrity.
• Support system deployment, go-live readiness, and post-go-live stabilization.

Skills

Troubleshooting

System integration

SQL databases

Networking basics

ITAR compliance

Education

Bachelor's degree in Information Technology, Computer Science, Automation, Industrial Engineering, or related field

Tools

Power BI

Job description

About the Role

Molex is seeking a Digital Systems Support Engineer to join our Optical Systems Business Unit (OSBU). In this role, the successful candidate will be part of a global operations team, contributing to the expansion, stabilization, and on‑site support of OSBU's manufacturing digital capabilities across North America and Mexico.

Responsibilities

• Serve as the North America Digital Operations support point, based in Hudson, supporting Hudson production operations and providing same‑time‑zone support coverage for Naperville and Guadalajara when needed.
• Provide local first‑response support for production digital systems, including manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning applications, terminals, and other manufacturing support systems.
• Troubleshoot day‑to‑day production system issues by working directly with production, engineering, quality, planning, local IT, Global IT, external vendors, and application owners.
• Provide on‑site support for shopfloor digital issues that require local presence, such as user operation checks, terminal/device verification, scanner/printer connectivity, workstation setup, and line‑side system usage.
• Work closely with the Zhuhai‑based Digital Operations team to escal and resolve system issues, coordinate with L2/L3 support teams, and ensure alignment with global standards, governance, and escalation processes.
• Monitor system performance, interfaces, data flow, and system availability to ensure production continuity and data integrity.
• Support new system deployment, production ramp‑up, user acceptance testing, go‑live readiness, hypercare, and post‑go‑live stabilization for North America and Mexico sites.
• Support user access management, role assignment, and basic system administration tasks in line with company policies.
• Train and enable local key users and production users on digital system operation, issue reporting, basic troubleshooting, and standard work instructions.
• Document support cases, recurring issues, root causes, workarounds, and lessons learned to improve the regional support knowledge base and reduce repeated incidents.
• Identify opportunities for system optimization, automation, and continuous improvement to improve operational efficiency and system reliability.

Basic Qualifications

• Bachelor's degree in Information Technology, Computer Science, Automation, Industrial Engineering, Engineering, or a related technical field.
• Solid troubleshooting and analytical skills, with the ability to support live production environments under pressure.
• Good understanding of system integration concepts, including interfaces, APIs, data flow, and basic application connectivity.
• Familiarity with databases, SQL queries, operating systems, and basic networking concepts.
• Must be able to meet applicable U.S. Person access requirements for ITAR‑controlled production support, where required by the work scope and subject to Trade Compliance / Legal confirmation.
• Willingness to provide on‑site support, in the US and Mexico, and respond quickly to urgent production issues when needed; travel to Mexico will be at least quarterly.

Preferred Qualifications

• Experience supporting manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning systems, or other production‑related systems in a manufacturing environment.
• Understanding of manufacturing operations and the ability to connect system issues with shopfloor process impact.
• Experience supporting production ramp‑up, new site deployment, system go‑live, hypercare, or manufacturing digital transformation projects.
• Experience working in a multi‑site or global support model, especially with remote teams across different time zones.
• Experience supporting system rollout, user training, go‑live readiness, and post‑go‑live stabilization.
• Familiarity with log analysis, system monitoring, performance troubleshooting, and incident management processes.
• Basic scripting, data query, or automation capability, such as SQL, Python, PowerShell, or similar tools.
• Exposure to manufacturing data analytics tools, such as Power BI or similar reporting platforms.
• Multilingual capability, particularly English, Mandarin Chinese, and Spanish, to support collaboration across global and regional manufacturing sites.

Benefits

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, short‑term and long‑term disability, retirement, paid vacation/time off, educational assistance, infertility assistance, paid parental leave, adoption assistance, and may also include other benefits that vary by geographic region. Eligibility is governed by the applicable Summary Plan Description, policies, or guidelines.

Equal Opportunity

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.