Digital Support Engineer

ThermoFisher Scientific; Hillsboro (OR); On-site; USD 85,000 - 120,000; Full time

Job summary

Thermo Fisher Scientific is seeking an experienced Digital Support Engineer to join the MSD Service team in Hillsboro, Oregon. You will help deploy and support digital IT solutions, work with sales and support, and ensure seamless integration with customer infrastructure while enabling remote diagnostics and ongoing support.

Responsibilities include coordinating with development and operations, creating manuals and training materials, performing automated deployments, and troubleshooting complex

Qualifications

• Typically required: a Bachelor or Master degree in ICT, Computer Science or similar field.
• Proficient in English (verbal and written).
• Experience in IT application management and IT infrastructure.
• Experience with data storage, remote software installations, support and troubleshooting.

Responsibilities

• Engage with local support teams during pre-installation to design integration with customer infrastructure.
• Ensure systems are set up for remote diagnostics and health monitoring.
• Coordinate with development and operations to improve manuals, training and customer-facing materials.
• Perform automated deployments using configuration management tools.
• Provide installation support within SLA and process guidelines.
• Troubleshoot and analyze system, software and infrastructure issues impacting reliability.
• Support factory and development teams with initial deployments, installs and upgrades.

Skills

IT degree

English proficiency

IT application mgmt

Networking fundamentals

Virtualization

Kubernetes

Ansible

Docker

Linux

Troubleshooting

Customer facing

Education

Bachelor’s or Master’s in ICT

Tools

VMware

KVM

Docker

Kubernetes

Ansible

Monitoring tools

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Due to our growth we are looking for an experienced Digital Support Engineer to be added to our MSD (Materials and Structural analysis Division) Service, to deal with IT and infrastructure related matters.

In this position in the MSD division you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions and services. You will be in direct contact with the customer and interact with the implementation and support teams. It is your responsibility to provide all the vital information to handle the full landscape of the deployment of the IT solution including the integration with the customers infrastructure and enable the remote support capabilities.

SPECIFIC WORK

• Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.
• Ensure systems are setup for remote diagnostics and health monitoring
• Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material.
• Perform automated deployments through the use of configuration management technology;
• Provide support to the installations within the SLA as agreed using our processes.
• Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.
• Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

REQUIREMENTS

• Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field
• Proficient in English (verbal and in writing)
• Experience in IT application management;
• Experience with data storage and (remote) software installations, support and trouble shooting.
• Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
• Experience with virtualization technologies like VMWare/KVM infrastructure
• Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker.
• Confirmed customer facing skills and great teammate.
• Strong problem-solving skills and analytical approaches.
• Motivated to work in a constantly evolving and highly technical environment.
• Open to travel up to 25% of time (mainly regional).

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.