Digital Support Analyst

Clear Channel Outdoor Holdings, Inc.; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental & vision

401(k) with company match

Paid time off

Employee assistance program

Life and disability insurance

Discount programs

Job summary

Clear Channel Outdoor Holdings, Inc. is seeking a Digital Support Analyst to join a small engineering team focused on ensuring uptime for the digital display network.

You will handle frontline technical service requests for platforms including ad/content scheduling, on-display PC and networking equipment, web cameras, and cellular infrastructure. You will diagnose hardware and software issues, analyze logs, document incident outcomes, and coordinate with market technicians and internal engineers

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Familiarity with Windows OS for tier1 diagnostics (performance monitoring).
• TCP/IP and fundamental networking knowledge.
• Local and wide-area networking skills.
• Ability to adapt to new technologies and thrive in a dynamic team.

Responsibilities

• Diagnose and triage hardware and software issues across core communication equipment.
• Verify and reproduce system issues through log file analysis and data analysis.
• Document incident outcomes and prioritize escalated issues in the ServiceNow system.
• Support technicians and contractors in identifying faults and coordinating rapid resolution of outages.
• Collaborate with Digital Support Engineers to implement timely workarounds and fixes.

Skills

Windows OS

TCP/IP networking

LAN/WAN

Troubleshooting

Incident management

Documentation

Communication

Multitasking

Adaptability

Education

Bachelor’s degree preferred

Tools

ServiceNow

Job description

Digital Support Analyst

In the Digital Support Analyst role, you will be an integral member of a small, mission‑driven engineering team focused on ensuring the uptime of Clear Channel Outdoor’s digital display network. You will serve on the front line of incoming technical service requests for the platform that includes ad/content scheduling, on‑display PC and networking equipment, web cameras, and cellular infrastructure.

Responsibilities

• Diagnose and triage hardware and software issues across core communication equipment (modems, routers, PCs) at digital displays, data centers, and throughout the network.
• Verify and reproduce system issues through log file analysis, error correlation, and data analysis.
• Document system incident outcomes and prioritize escalated issues in the online incident and service tracking system.
• Support market technicians, electricians, contractors, and LED manufacturers in identifying faults, diagnosing network issues, and collaborating toward rapid resolution of outages and failures.
• Work closely with internal Digital Support Engineers to implement timely workarounds and fixes, verify effectiveness, and coordinate delivery.
• Respond with urgency to demanding deadlines in a fast‑paced environment; identify opportunities for improvement for all incidents and problems.
• Follow internal processes with a high level of detail and document incident outcomes, resolution methods, and relevant notes for future reference in the ServiceNow incident management and ticketing system.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience.
• Familiarity with Windows OS for tier1 diagnostics (performance monitoring).
• TCP/IP and fundamental networking knowledge.
• Local and wide‑area networking skills.
• Ability to adapt to new technologies and thrive in a dynamic, fast‑evolving team environment.
• Strong problem‑solving skills and ability to implement effective solutions.
• Demonstrated flexibility, strong work ethic, self‑starter attitude.
• Excellent organizational skills and strong follow‑through on commitments.
• Ability to manage multiple tasks while maintaining composure under pressure.
• Communication skills with empathy for business stakeholders.

Physical Demands

Must be able to sit and/or stand at a desk for at least 8hours per day and perform tasks requiring repetitive use of hands. Must be able to see written documents and computer screens and adjust focus. Occasional business travel, less than 10%.

Location

SanAntonio, TX (4830 North Loop 1604West, Suite111, 78249)

Benefits

• Health, dental and vision plan options
• Spending and health savings accounts
• Employee assistance program
• Critical illness and accident insurance
• Life and disability insurance
• 401(k) retirement with company match
• Paid time off
• Additional discount programs and benefits: identity‑theft protection, legal insurance, pet insurance, gym memberships, home and auto insurance
• Professional development opportunities: leadership development program, peer coaching, collaborative career development plans, training & development

Equal Employment Opportunity

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E‑Verify.