Digital Strategy & Operations Manager

Cardiovascular Research Foundation; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Transit/Travel benefits

Disability & life insurance

Job summary

The Cardiovascular Research Foundation seeks an organized Associate Manager, Digital Strategy & Operations to support digital projects and strengthen CRF Digital’s operating infrastructure. The role is a dual-focus position with ~60% strategy & operations and ~40% project management.

Reporting to the Director, Digital Strategy & Experience, this role connects stakeholders, manages timelines, improves communication, and ensures digital workstreams progress with clarity and accountability.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 4+ years of experience in project management, project coordination, digital operations, business operations, marketing operations, or a related role; nonprofit, healthcare, medical education, publishing, events, or digital product experience is a plus.
• Demonstrated ability to manage multiple workstreams, timelines, stakeholders, and shifting priorities with a strong sense of ownership and follow-through.
• Strong understanding of project management principles, including schedule management, milestone tracking, risk management, documentation, stakeholder communication, and change management.
• Familiarity with project management methodologies and ways of working, including Agile, Scrum, Waterfall, and hybrid approaches.
• Experience using Monday.com or similar work management platforms; ability to build, maintain, and improve boards, workflows, dashboards, and templates preferred.
• Experience supporting digital products, websites, content management systems, online tools, mobile apps, or database-driven platforms preferred.
• Strong operational judgment and the ability to improve systems, processes, documentation, and communication flow across a team or division.
• Comfort supporting budget, invoice, purchase order, travel, scheduling, and administrative coordination with accuracy and discretion.
• Excellent written and verbal communication skills, including the ability to prepare clear emails, meeting notes, status updates, summaries, reports, and stakeholder-facing materials.
• Ability to interact effectively with team members, management, vendors, agency partners, executives, faculty, and industry professionals.
• Strong attention to detail, organization, problem-solving, prioritization, and ability to work independently while keeping leadership informed.
• Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint; comfort working across Mac and PC platforms.
• Ability to read and interpret vendor contracts, CRF policies, project documentation, memos, and operational requirements.

Responsibilities

• Support Strategy & Operations for CRF Digital, keeping priorities aligned and connected.
• Assist with operational planning, recurring priorities, division-wide coordination, and leadership materials.
• Support budget coordination by tracking expenses, estimates, purchase orders, invoices, forecasts, and budget docs.
• Assist with travel and event logistics for CRF Digital needs and approvals.
• Provide scheduling support for division priorities and meetings.
• Identify opportunities to improve communication, collaboration systems, and workflows across CRF Digital.
• Create and improve SOPs, process maps, templates, onboarding guides, project intake forms, knowledge resources, and internal docs.
• Help manage communication channels (Teams, SharePoint, Monday.com, etc.) for Digital division work.
• Support division reporting with project updates, metrics, status summaries, and dashboards.
• Anticipate needs, flag gaps, and help establish smoother ways of working across departments, vendors, and stakeholders.
• Manage project workflows from intake to launch (websites, tools, apps, event platforms).
• Develop, maintain, and communicate project plans, timelines, milestones, dependencies, deliverables, and launch-readiness checklists.
• Maintain Monday.com workspaces, dashboards, templates, automations, and milestone calendars.
• Lead or facilitate weekly project review meetings with agendas, notes, action-tracking, and risk escalation.
• Coordinate with internal teams and external vendors to align deliverables with business objectives.
• Track progress, monitor risks, manage change requests, and adjust project phases as needed.
• Coordinate QA, stakeholder feedback, approvals, accessibility review, deployment readiness, and post-production support.
• Prepare concise status updates and decision-support materials for leadership.
• Maintain project documentation and file organization in shared systems.
• Additional duties as assigned.

Skills

Project management

Operations coordination

Stakeholder communication

Cross-functional collaboration

Budget tracking

Event logistics

Agile / hybrid methods

Education

Bachelor’s degree

Tools

Monday.com

SharePoint

Teams

Excel

PowerPoint

Outlook

Job description

The Cardiovascular Research Foundation seeks an organized Associate Manager, Digital Strategy & Operations to support digital projects and strengthen CRF Digital’s operating infrastructure. The role is a dual-focus position with ~60% strategy & operations and ~40% project management.

Reporting to the Director, Digital Strategy & Experience, this role connects stakeholders, manages timelines, improves communication, and ensures digital workstreams progress with clarity and accountability.