Digital Solutions Specialist

Liebherr USA; Newport News (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K plan with company match

Paid vacation

Job summary

Liebherr USA Co. is seeking an EMT Digital Solutions Specialist to monitor and manage diverse support systems across Liebherr EMT factories, ensuring timely and efficient support for Liebherr machines and customers.

You will handle system administration, development, and deployment of new technologies, plus training across LUS-EMT and dealer networks. The role requires strong focus, attention to detail, and the ability to drive best practices and issue resolution across multiple platforms such

Qualifications

• High School diploma or equivalent required.
• Minimum of three years of work experience supporting IT inventory systems or related field.
• Willingness to travel domestically and internationally up to 25%.

Responsibilities

• Promotion of new and developing technologies within the dealer network.
• Liaise between dealer users and IT department locally and internationally handling development requests and systems issues.
• Develop, perform and maintain software registration, licensing, distribution, and invoicing procedures.
• Develop training materials for systems and provide training to users both internal and external as necessary.
• Work closely with management to prioritize business system goals and information needs.
• Provide support and problem resolution for business applications.
• Create and communicate best practices, methods, standards, and processes.
• Record, track, and communicate resolutions of customer issues.
• Other duties as assigned.

Skills

IT inventory systems support

System liaison

Training delivery

Education

High School diploma or equivalent

Tools

MyLiebherr

LiOS

Bulletin Manager

LiDAT

Job description

The overall responsibility of the EMT Digital Solutions Specialist is to monitor and manage the multiple support systems and latest technologies introduced by the Liebherr EMT factories in order to support Liebherr machines and customers in the most timely and efficient manner. System administration, development and implementation of new technologies as well as training support within LUS-EMT and the dealer network will be a continuous process needing a high level of attention and focus. Current systems support will include but not limited to: MyLiebherr, LiOS, Bulletin Manager, LiDAT, remote service.

Responsibilities

Essential Duties

• Promotion of new and developing technologies within the dealer network
• Liaise between dealer users and IT department both locally and internationally handling development requests and systems issues.
• Develop, perform and maintain software registration, licensing, distribution, and invoicing procedures.
• Develop training materials for systems and provide training to users both internal and external as necessary.
• Work closely with management to prioritize business system goals and information needs.
• Provide support and problem resolution for business applications.
• Creates and communicates best practices, methods, standards, and processes.
• Records, tracks, and communicate resolutions of customer issues.
• Other duties as assigned.

Competencies

Education and Experience

High School diploma or equivalent with a minimum of three years of work experience supporting IT inventory systems or in related field.

Additional Requirements

• Travel domestically and internationally up to 25% of the time.
• Ability to obtain and maintain a valid driver’s license and passport.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The Company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

Location

Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)

Contact

Katie Stevens
[e-mail]