Digital Solutions Engineer

Roche; Indianapolis (IN); Remote; USD 86,000 - 160,000; Full time

Job summary

Roche is hiring a Digital Solutions Engineer to provide technical advisory and post-sales support for Roche Diagnostic IT products. The role includes installation, testing, integration, and maintenance, with remote work and at least 25% travel to customer sites within the US.

Ideal candidates reside within 50 miles of a major airport. Responsibilities cover installation management, needs assessment, validation, and ensuring customer satisfaction, with emphasis on clear communication across

Qualifications

• Bachelor’s degree required with IT/laboratory IT experience or 4 years of related work experience.
• Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems).
• Knowledge of LIS and laboratory IT workflows.

Responsibilities

• Installation management of IT product solutions at customer sites, remotely and on-site.
• Needs assessment, aligning resources and setting installation expectations within timelines.
• Perform validation to evaluate IT solution effectiveness.
• Ensure customer satisfaction with IT product installation.
• Provide technical support and manage critical customer situations during installation and post go-live.

Skills

Travel availability

Location proximity

Project management

Communication skills

Troubleshooting

Critical thinking

Education

Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Opportunity

The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products. This includes consulting with sales and customers on Roche Diagnostic system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote, US-based position. Our ideal candidate would reside within 50 miles of a major airport.

Key Roles & Responsibilities

• Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site
• Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame
• Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions
• Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation
• Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases

Who You Are:

• Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years of experience

Preferred Qualifications:

• Able to travel 25% or more to customer sites
• Currently reside within 50 miles of a major metropolitan US airport
• One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
• Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
• In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
• Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
• Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature

The expected salary range for this position, based on the primary location of Indiana is $85,900 - 159,500 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.