Digital Skills Instructor

Jewish Family Services, Inc.; Lewis Center (OH); On-site; USD 64,472,000 - 75,217,000; Full time

Job summary

Jewish Family Services, Inc. is seeking a Digital Skills Instructor in Central Ohio to deliver small group, classroom, and individualized training in introductory to workplace digital skills. The role includes helping clients access affordable home internet and devices as part of the Family Stabilization team.

The position is full-time (37.5 hours/week) with a pay range of $24 to $28 per hour. Hours may extend beyond traditional business times to meet community needs.

Qualifications

• Customer service experience and patience with others.
• Comfort with smartphones, tablets, computers across platforms and eagerness to learn.
• Ability to explain basic tech concepts clearly to varied audiences.
• Experience teaching groups or classrooms.

Responsibilities

• Facilitate digital skills classes and workshops.
• Develop digital skills training curriculum for JFS programs.
• Collaborate with team to offer Digital Skills & Access programming.
• Visit outreach sites for onsite service delivery.
• Track client progress in JFS database and report outcomes.
• Provide one-on-one digital literacy support in person, by phone, or online.
• Help clients access affordable home internet and devices.

Skills

Customer service

Digital literacy

Teaching in groups

Clear communication

Education

No degree specified

Tools

CRM programs

Windows/macOS/iOS literacy

Job description

Jewish Family Services helps individuals and families achieve economic self-sufficiency and emotional stability. Supporting the Central Ohio Community since 1908, Jewish Family Services helps people find good jobs and companies find the right talent; supports seniors and caregivers in navigating the challenges of aging; connects people to community resources; empowers family self-sufficiency through financial counseling; and provides opportunities for volunteers to give back.

We welcome individuals of all faiths, races, ages, economic circumstances, sexual orientation and gender identities. Our dedicated and talented staff reflects the diverse communities we serve.

Jewish Family Services helps individuals and families achieve economic self-sufficiency and emotional stability. Supporting the Central Ohio Community since 1908, Jewish Family Services helps people find good jobs and companies find the right talent; supports seniors and caregivers in navigating the challenges of aging; connects people to community resources; empowers family self-sufficiency through financial counseling; and provides opportunities for volunteers to give back.

We welcome individuals of all faiths, races, ages, economic circumstances, sexual orientation and gender identities. Our dedicated and talented staff reflects the diverse communities we serve.

Digital Skills Instructor

The Digital Skills Instructor is a member of a diverse team who provides small group, classroom, and individualized instruction to clients and community members who need training in introductory, intermediate, and workplace digital skills. The Digital Skills Instructor assists clients with accessing affordable home internet service and affordable internet-capable devices. As part of the Family Stabilization team, these services are part of Jewish Family Services’ efforts to connect Central Ohio residents with the tools and skills to navigate the digital world.

This is a full-time (37.5 hours per week) position; pay range is $24 to $28 per hour. Work hours may vary beyond traditional business hours to meet the needs of those we serve.

Required Qualifications

• Demonstrated customer service experience and patience working with others
• Comfort & familiarity using smartphones, tablets, & computers running Windows, MacOS, Android, iOS, and iPadOS and an interest in learning and staying up to date on these platforms
• Ability to understand and clearly communicate basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
• Experience teaching people new skills in a group or classroom setting

Preferred Qualifications

• Relevant work experience in digital instruction/navigation/coaching, digital equity, or related field(s)
• Ability to creatively solve problems and demonstrate innovation and flexibility
• Experience working with databases and client record management (CRM) programs
• Ability to manage a complex schedule, structure time well, and complete tasks independently
• Passion for serving diverse communities including refugees and New Americans and seniors; ability to speak a language other than English a plus
• Excellent communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds and establish boundaries

Essential Job Responsibilities

• Support and uphold Jewish Family Services’ mission, values, service standards, confidentiality standards, and policies and procedures
• Facilitate digital skills classes and workshops to small and large groups
• Assist in the development of digital skills training curriculum to be used at JFS and/or with a cohort of community partners
• Collaborate with other Jewish Family Services team members to offer Digital Skills & Access programming to different JFS programs
• Regularly visit outreach sites across the city for onsite service delivery
• Utilize JFS’s database to track each client’s progress and types of requests, keep accurate and timely records, and report outcomes as required
• Provide one-on-one digital literacy support through in-person, phone, and online interactions
• Discuss with each client their home internet access, technology experiences, and their devices in order to collaborate with clients to establish individualized service plans
• Advise clients about affordable home internet service options for which they may qualify and assist with applying for services. Support their efforts to secure service and learn to use their internet