Digital Shared Services Senior Manager - M&T Bank

OpenTalent; Buffalo (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

OpenTalent in Buffalo, NY seeks a senior leader to manage the Digital Shared Services department, guiding testing and Site Reliability Engineering (SRE) across multiple applications. You will own budgets for several cost centers and set long- and short-term strategic direction.

You will partner with divisional peers, technology leadership, and business partners, supervising career development and overseeing performance, risk, and compliance within the departments.

Qualifications

• Directs the analysis of complex business requirements and recommends innovations for impact.
• Oversees budgets for multiple cost centers and strategic technology initiatives.
• Leads Testing and SRE domains with executive-level communication and vendor collaborations.

Responsibilities

• Direct and participate in client consultations to analyze business requirements and deliver innovative solutions.
• Monitor industry trends in test automation, observability, and incident management; evaluate and adopt new technologies.
• Lead testing and SRE activities across teams, assign staff, and ensure timely completion within budget.

Skills

Ruby

Cucumber

Generative AI

Agile

Kanban

Leadership

Budgeting

Stakeholder management

Job description

Overview

Manages the activities and strategic direction of the Digital Shared Services department, including indirectly managing several diverse types of Technology operations and/or support function teams. Responsible for the budget of multiple cost centers spanning concurrent development streams. Provides long and short-term strategic direction across two key shared service areas — Testing and Site Reliability Engineering (SRE) — spanning multiple applications and/or cost centers. Serves as primary contact to Divisional peers, Technology leadership team, Management Group and business partners. Oversees development and career planning for all team members.

Technical Focus Areas

Testing - Automated testing strategy and execution across the delivery lifecycle - Working knowledge of Ruby and Cucumber for behavior-driven and automated test development

Site Reliability Engineering (SRE) - Production support and operational ownership of live systems - Incident management — detection, triage, escalation, and post-incident review - Operating effectively in a complex, high-pressure environment where production issues carry real business impact

Both areas - Applying Generative AI and agentic software development practices (e.g. AI-assisted test generation, autonomous coding/ops agents) to improve testing coverage and operational efficiency - Running delivery through Agile and Kanban workflows, tailoring ceremonies and flow metrics to team and program needs.

Primary Responsibilities

• Direct and participate in consults with client management in the analysis of short and long-range business requirements of the largest and/or most complex nature and recommend innovations that anticipate future impact of changing business requirements. Build positive client relationships to support the delivery of these activities.
• Monitor technology direction of the industry and vendor applications specific to test automation, observability, and incident management tooling. Manage supporting research and initiation of change to the status quo, when necessary, to ensure implementation of appropriate technologies. Manage vendor/product analyses and recommendations to ensure delivery of the most appropriate end product based on available resources, inclusive of budget. Develop and manage multiple cost center budgets. Provide senior level leadership across testing, production support, and technology infrastructure domains. Manage Technology department(s) and responsible for all financial, compliance, human resources and risk operations within the departments.
• Direct testing and SRE activities of assigned teams, including assignment of staff to various projects and production support rotations, and ensure their timely completion within budget. Coordinate activities with other managers as required to support efforts of mutual interest.