Digital Services Specialist

Peterbilt Motors Company

Denton (TX)

On-site

USD 60,000 - 95,000

Full time

2 days ago

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Benefits offered by this job

401k with company match

Fully funded pension plan

Paid time off with holidays

Tuition reimbursement

Medical, dental & vision plans

FSA/HSA

Job summary

Peterbilt Motors Company, a PACCAR division, seeks a Digital Services Specialist to own the accuracy and integrity of customer hierarchy data across PACCAR CRM systems. The role supports loading marketing details, generates ad-hoc reports, and develops training materials for new system implementations.

You will partner with the Digital Marketing Manager, handle Salesforce and Dynamics data tasks, build reports and dashboards, and train end users to ensure smooth adoption.

Qualifications

Bachelor's degree required.
2+ years of relevant experience.

Responsibilities

Maintain Salesforce Customer & Sales Pipeline data; identify business challenges, gather requirements, document specifications; extract, clean, and analyze data for insights.
Maintain/update customer accounts and hierarchy; ensure accuracy across systems; process new name requests; monitor data quality; perform mass updates; conduct audits.
Maintain data within CRM Dynamics; manage user access, roles, and permissions; handle customer info, promotions, and freight data; maintain documentation.
Assist in Salesforce CRM development with custom objects, workflow rules, and automation to improve sales processes.
Develop training materials; coordinate UAT; deliver end-user training and support for adoption.
Support the Digital Services Manager with data analysis, Salesforce administration, and data management activities.
Salesforce and Dynamics reporting: design, build, and distribute dashboards and reports for cross-functional teams.
Provide user support for Salesforce and Sales Tool; help with login issues, quotes transfer, dealer codes, and audits.
Up to 10% travel can be expected.

Skills

Salesforce

CRM

Data analysis

Data stewardship

Training materials

Dynamics CRM

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

Company Information

Peterbilt Motors Company

Requisition Summary

Digital Services Specialist role is responsible for building and maintaining the accuracy and integrity of Peterbilt’s customer hierarchy data within all PACCAR CRM systems, while aiding in the development and testing of new platforms. They will also be responsible for loading and managing marketing program details within the Sales Tool, generating ad-hoc reports, supporting the Digital Marketing Manager, and developing training materials for new system implementations

Job Responsibilities

Salesforce Customer & Sales Pipeline Data Stewardship- Partner with stakeholders to identify business challenges, gather requirements, and document functional specifications, while also extracting, cleaning, and analyzing data to generate actionable business insights.
Maintain/Review Customer Accounts/Hierarchy- Maintain and update customer hierarchy data to ensure accuracy and consistency across all systems, review and process new customer name requests, monitor and improve data quality, perform mass data updates, and manage regular system audits.
Maintain Data within CRM Dynamics- Maintain user access through roles, profiles, and permissions; manage customer information, promotions, and freight pricing data; and maintain system documentation, user manuals, and process flow diagrams.
Salesforce CRM Development- Assist in the creation, customization, and ongoing enhancement of the Salesforce Sales CRM platform to improve sales processes and data management, including custom objects, workflow rules, validation rules, and automation.
Training Development and Delivery- Develop test cases and comprehensive training materials, coordinate and facilitate User Acceptance Testing (UAT), and deliver end-user training and support to ensure successful adoption.
Support Digital Services Manager- Support the Digital Services Manager in day-to-day operations by assisting with data analysis, Salesforce administration, and data management activities.
Salesforce Reporting: Analyze, validate, and distribute data for Salesforce and Dynamics while designing, building, and maintaining advanced reports and dashboards that support cross-functional teams.
Provide User Support for General Salesforce and Sales Tool- Assist internal and external users with login issues, troubleshooting, general Salesforce questions as well as transferring of quotes, creation of dealer codes, and audits of personnel
Up to 10% travel can be expected.

Required Qualifications

Bachelor's degree required
2+ years of relevant experience

General Description Of All Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is also eligible for a holiday gift.

Additional Job Board Information

PACCAR is an E-Verify & Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups - The Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership & Development (B.O.L.D.), and ADVOCATE (an LGBTQ+ support group).

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