Digital Services Operations Support Engineer

Danfoss GmbH; Georgia (VT); Remote; USD 75,000 - 100,000; Full time

Job summary

A leading company is seeking a Digital Services Operations Support Engineer to support their cloud software platform. The role involves troubleshooting incidents, collaborating with R&D, and managing customer interactions. Ideal candidates should have experience with Linux, Azure, and a background in IT. This is a full-time remote position in the Eastern zones of the U.S. or Canada.

Qualifications

• Experience with incident analysis.
• Strong experience with Linux Servers.
• Proficiency in Azure Cloud and Kubernetes.
• Solid understanding of networking concepts.

Responsibilities

• Support incident analysis and customer requests for SaaS and IoT systems.
• Monitor the cloud platform for incidents and resolve them timely.
• Collaborate with R&D on cloud platform development.

Skills

Remote incident analysis

Proficiency with Linux Servers

Networking concepts

Education

Educational background in IT or a related field

Tools

Azure Cloud

Kubernetes

Grafana

SQL Databases

Job description

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Digital Services Operations Support Engineer

Requisition ID: 44015

Job Location(s):

Atlanta, GA, US Oakville, CA GA, US PA, US Waynesboro, PA, US

Employment Type: Full Time

Job Description

We are looking for Digital Services Operations Support professional to join our dynamic operations team responsible for managing our cloud software platform. This role involves collaboration with the R&D team to aid in the development of the cloud platform, delivering services to our customers, and monitoring the platform for any incidents.

This is a remote position located in the Eastern zones of the United States or Canada. This position is not eligible for visa sponsorship.

Job Responsibilities

The Digital Services Operations Support Engineer will be part of a motivated international team and will be responsible for supporting and analyzing incidents and customer requests related to SaaS and IoT systems developed by Danfoss.

• Collaborate with the R&D team to support the development and enhancement of the cloud platform.
• Deliver services to customers by configuring the platform, troubleshooting issues, and assisting customers in understanding the data provided by our platform.
• Monitor the cloud platform for incidents and ensure timely resolution.
• Analyze incidents with the ability to investigate and resolve them effectively.
• Troubleshoot and resolve backend cloud infrastructure issues.
• Configure and program on-site hardware as needed.
• Manage customer onboarding projects with strong project management skills.
• Participate in a rotating on-call schedule to ensure continuous support.
• Maintain a clear overview of development items and bug-fixing status in collaboration with the Development Team.
• Assist software developers in identifying technical deliverables from the operations team.
• Participate in testing software solutions using appropriate methods.
• Apply networking knowledge to manage VPNs, routing, NAT, and other network configurations.

The ideal candidate possesses the following skills:

• Educational background in IT or a related field.
• Strong experience with remote analysis of incidents.
• Proficiency with Linux Servers.
• Experience with Azure Cloud, Kubernetes, and Grafana.
• Experience in managing SQL Databases.
• Solid understanding of networking concepts, including VPNs, routing, and NAT.

Nice to Have:

• Interest in Refrigeration and Supermarket Business.

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.