Digital Sales Representative

Intuitive Surgical, Inc. in; Richmond (VA); On-site; USD 163,000 - 173,000; Full time

Benefits offered by this job

Remote work

Commission-based pay

Job summary

Intuitive Surgical, Inc. seeks a Digital Sales Representative to accelerate adoption and revenue of its digital ecosystem across assigned accounts. You will work with surgeons and hospital teams, delivering consultative support and ensuring successful implementation of digital solutions.

You will partner with cross-functional teams, educate customers, and drive utilization of My Intuitive+ and other digital offerings while navigating complex sales scenarios.

Qualifications

• Minimum of 3 years of sales experience in the medical field.
• Bachelor's degree required.
• Ability to travel up to 50% with some short notice travel.
• Able to enter surgical and other patient care areas.
• Excellent communication skills, both written and verbal.
• Self-led with ability to navigate complex sales scenarios.

Responsibilities

• Develop and execute territory plans to drive awareness, adoption, utilization, and growth of Intuitive's digital portfolio.
• Achieve quarterly and annual sales, adoption, and utilization objectives.
• Maintain a pipeline of opportunities and manage all stages of the sales process.
• Identify and develop new business opportunities within existing and prospective accounts.
• Consult with surgeons, hospital leadership, clinical teams, and administrators to understand customer needs and align digital solutions to their goals.
• Serve as a trusted advisor and primary digital solutions resource for customers within assigned accounts.
• Collaborate with Key Account Managers, Clinical Territory Associates, Capital Sales teams, and Digital Networking teams to develop account strategies and identify opportunities.
• Work cross-functionally with Marketing, Product Management, Clinical, Engineering, and Operations teams to support objectives.
• Drive product utilization through customer education, onboarding, and training.
• Ensure surgeons are trained and equipped to access and utilize digital solutions.
• Build relationships with surgeon thought leaders and KOLs to expand awareness and advocacy.
• Support regional and national marketing initiatives, trade shows, customer events, and education programs.

Skills

Sales experience in medical field

Cross-functional collaboration

Communication skills

Independent remote work

Time management

Organizational skills

Education

Bachelor's degree

Tools

HL7

PACS

DICOM

EPIC interfaces

Job description

Digital Sales Representative (Finance)

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.

Job Description

Are you passionate about healthcare technology, innovation, and helping customers achieve better surgical outcomes? As a Digital Sales Representative (DSR), you will play a key role in accelerating the adoption, utilization, and long‑term success of Intuitive's digital ecosystem. The DSR is responsible for expanding the footprint of Intuitive's digital portfolio by identifying opportunities, driving customer engagement, delivering consultative sales support, and ensuring successful implementation and adoption of digital solutions across assigned accounts.

Working closely with surgeons, healthcare organizations, and cross‑functional partners, the DSR will serve as a trusted advisor and subject matter expert on Intuitive's digital products. This role bridges commercial execution and customer success by driving sales growth, supporting product utilization, gathering customer feedback, and ensuring customers realize the full value of Intuitive's digital offerings.

Why This Role Matters

This is a unique opportunity to work at the intersection of healthcare, artificial intelligence, digital innovation, and robotic-assisted surgery. As a Digital Sales Representative, you will help surgeons and healthcare systems realize the value of transformative technologies that improve surgical training, collaboration, performance, and patient outcomes. Through strong customer partnerships and commercial execution, you will directly contribute to shaping the future of surgery while driving growth for Intuitive's next generation of digital solutions.

Our digital portfolio includes My Intuitive+, which enhances robotic-assisted surgery programs through AI-powered video analysis, real‑time surgical collaboration, and console-integrated simulation, all designed to help surgeons sharpen their skills and optimize performance. The My Intuitive+ platform is available exclusively with da Vinci 5.

Essential Job Duties

Drive Digital Adoption and Revenue Growth

• Develop and execute territory plans to drive awareness, adoption, utilization, and growth of Intuitive's digital portfolio.
• Achieve quarterly and annual sales, adoption, and utilization objectives.
• Maintain a pipeline of opportunities and manage all stages of the sales process.
• Identify and develop new business opportunities within existing and prospective accounts.

Build Trusted Customer Relationships

• Consult with surgeons, hospital leadership, clinical teams, and administrators to understand customer needs and align digital solutions to their clinical and operational goals.
• Serve as a trusted advisor and primary digital solutions resource for customers within assigned accounts.

Partner Across the Commercial Organization

• Collaborate closely with Key Account Managers, Clinical Territory Associates, Capital Sales teams, and Digital Networking teams to develop account strategies and identify digital sales opportunities.
• Work cross-functionally with Marketing, Product Management, Clinical, Engineering, and Operations teams to support business objectives

Support Product Adoption and Customer Success

• Drive product utilization through customer education, onboarding, and training
• Ensure surgeons are trained and equipped to access and utilize digital solutions.

Develop Market Awareness and Thought Leadership

• Build relationships with key surgeon thought leaders and KOLs to expand awareness and create advocacy for Intuitive's digital portfolio.
• Support regional and national marketing initiatives, trade shows, customer events, and educational programs.

Qualifications

Required Skills and Experience

• Minimum of 3 years of sales experience in the medical field
• Proven experience with cross‑functional collaboration
• Ability to communicate and present ideas clearly to internal teams and customer‑facing stakeholders (surgeons, nurse managers, hospital C‑suite leadership)
• Excellent communication skills, both written and verbal
• Ability to work independently remotely with some in person sales activities
• Self‑led with ability to navigate complex sales scenarios
• Great time management and a detailed organization approach in a fast‑paced environment
• Bachelor's degree required
• Able to travel up to 50%, some short notice travel required
• Able to enter surgical and other patient care areas

Preferred Skills and Experience

• Understands the basics of HL7, PACS (picture archival and communications), DICOM, EPIC interfaces, etc.
• Experience working in hospital operating room environments preferred
• Experience in training physicians preferred

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending
business need and/or on the selected candidate's experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate's qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed.

On Target Earnings Region 1: $172,943 USD
On Target Earnings Region 2: $163,000 USD
Shift: Day
Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.