Digital Sales Representative

Socket.dev; Richmond (VA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Intuitive Surgical is seeking a Digital Sales Representative to accelerate adoption and utilization of its digital ecosystem. You will work with surgeons and healthcare systems to drive engagement, deliver consultative support, and ensure successful implementation of digital solutions across assigned accounts.

In this role you will be a trusted advisor, bridge commercial and customer success functions, and contribute to patient outcomes through adoption of AI-powered, robotic-assisted

Qualifications

• Minimum of 3 years of sales experience in the medical field.
• Ability to consult with surgeons, hospital leadership, clinical teams, and administrators to align digital solutions with goals.
• Strong communication skills, written and verbal.

Responsibilities

• Develop territory plans to drive adoption and growth of digital portfolio.
• Maintain a sales pipeline and manage all stages of the process.
• Identify and develop new opportunities within accounts.
• Collaborate with cross-functional teams to support objectives.

Skills

Medical sales experience

Cross-functional collaboration

Clear communication

Remote work ability

Time management

Travel up to 50%

Self-led

Organization

Education

Bachelor's degree

Tools

HL7

PACS

DICOM

EPIC interfaces

Job description

Are you passionate about healthcare technology, innovation, and helping customers achieve better surgical outcomes? As a Digital Sales Representative (DSR), you will play a key role in accelerating the adoption, utilization, and long-term success of Intuitive's digital ecosystem. The DSR is responsible for expanding the footprint of Intuitive's digital portfolio by identifying opportunities, driving customer engagement, delivering consultative sales support, and ensuring successful implementation and adoption of digital solutions across assigned accounts.

Working closely with surgeons, healthcare organizations, and cross-functional partners, the DSR will serve as a trusted advisor and subject matter expert on Intuitive's digital products. This role bridges commercial execution and customer success by driving sales growth, supporting product utilization, gathering customer feedback, and ensuring customers realize the full value of Intuitive's digital offerings.

Why This Role Matters

This is a unique opportunity to work at the intersection ofhealthcare, artificial intelligence, digital innovation, and robotic-assisted surgery. As a Digital Sales Representative, you will help surgeons and healthcare systems realize the value of transformative technologies that improve surgical training, collaboration, performance, and patient outcomes. Through strong customer partnerships and commercial execution, you will directly contribute to shaping the future of surgery while driving growth for Intuitive's next generation of digital solutions.

Our digital portfolio includes My Intuitive+, which enhances robotic-assisted surgery programs through AI-powered video analysis, real-time surgical collaboration, and console-integrated simulation, all designed to help surgeons sharpen their skills and optimize performance. The My Intuitive+ platform is available exclusively with da Vinci 5.

Essential Job Duties

Drive Digital Adoption and Revenue Growth

• Develop and execute territory plans to drive awareness, adoption, utilization, and growth of Intuitive's digital portfolio.
• Achieve quarterly and annual sales, adoption, and utilization objectives.
• Maintain a pipeline of opportunities and manage all stages of the sales process.
• Identify and develop new business opportunities within existing and prospective accounts.

Build Trusted Customer Relationships

• Consult with surgeons, hospital leadership, clinical teams, and administrators to understand customer needs and align digital solutions to their clinical and operational goals.
• Serve as a trusted advisor and primary digital solutions resource for customers within assigned accounts.

Partner Across the Commercial Organization

• Collaborate closely with Key Account Managers, Clinical Territory Associates, Capital Sales teams, and Digital Networking teams to develop account strategies and identify digital sales opportunities.
• Work cross-functionally with Marketing, Product Management, Clinical, Engineering, and Operations teams to support business objectives

Support Product Adoption and Customer Success

• Drive product utilization through customer education, onboarding, and training

• Ensure surgeons are trained and equipped to access and utilize digital solutions.

Develop Market Awareness and Thought Leadership

• Build relationships with key surgeon thought leaders and KOLs to expand awareness and create advocacy for Intuitive's digital portfolio.
• Support regional and national marketing initiatives, trade shows, customer events, and educational programs.

Required Skills and Experience

• Minimum of 3years of sales experiencein the medical field
• Proven experience with cross-functional collaboration
• Ability to communicate and present ideas clearly to internal teams and customer-facing stakeholders (surgeons, nurse managers, hospital C-suite leadership)
• Excellent communication skills, both written and verbal
• Ability to work independently remotely with some in person sales activities
• Self-led with ability to navigate complex sales scenarios
• Great time management and a detailed organization approach in a fast-paced environment
• Bachelor's degreerequired
• Able to travel up to 50%, some short notice travel required
• Able to enter surgical and other patient care areas

Preferred Skills and Experience

• Understands the basics of HL7, PACS (picture archival and communications), DICOM, EPIC interfaces, etc.
• Experience working in hospital operating room environments preferred
• Experience in training physicians preferred

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearest 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.