Digital Sales and Solutions Administrator

Carrier Enterprise; Charlotte (NC); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 


Disability Insurance (Short-term and)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Company Paid Volunteer Time Off

Job summary

Carrier Enterprise in Charlotte, North Carolina is seeking a Digital Sales and Solutions Administrator to drive digital adoption across the organization and through contractor partners. This remote role bridges leadership, technology adoption, and customer success by championing digital tools and providing comprehensive training to internal teams and customers.

You will deliver expert troubleshooting, onboarding, and collaborate with marketing to boost tool adoption.

Qualifications

• Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles.
• Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users.
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption.
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives.

Responsibilities

• Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customers.
• Manage the timely and accurate responses of questions submitted via the CE Digital Support email boxes.
• Execute outbound calls and emails to contractor partners to drive adoption of CE’s Suite of Digital Tools.
• Support the initiatives developed and implemented by the regional Digital Sales and Solutions Champions.
• Collaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractors.
• Coordinate new employee and new contractor partner onboarding training.
• Collaborate with the Director of Digital Sales and Solutions on initiatives to drive digital adoption.
• Drive adoption of CE’s suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners.

Skills

Digital adoption

Sales enablement

Technical support

Communication skills

Customer focus

Organizational skills

BI reporting

Salesforce

KPIs

Tools

Salesforce

Job description

Digital Sales and Solutions Administrator

#CE-16178

Charlotte, North Carolina, United States

Hiring for the following location(s):

4300 Golf Acres Drive, Charlotte , North Carolina 28208 , United States

Job Description

Digital Sales and Solutions Administrator| HVAC Products | Carrier Enterprise | Remote

Introduction:

Carrier Enterprise has an exciting opportunity for a Digital Sales and Solutions Administrator This is a remote position (Charlotte location) Early Career college grads will be considered (Salesforce experience a plus)

Company Description:

Carrier Enterprise (CE) is a premier national distributor ...

Company Website:

Job Overview:

Digital Sales and Solutions Administrator

Position Overview

The Digital Sales and Solutions Administrator is a strategic partner and technical expert in driving digital adoption across our organization and our contractor partners. This role bridges leadership, technology adoption, and customer success by championing digital tools and solutions while providing comprehensive technical support and training to internal teams and customers.

Primary Responsibilities

• Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customers
• Manage the timely and accurate responses of questions submitted via the CE Digital Support email boxes
• Execute outbound calls and emails to contractor partners to drive adoption of CE’s Suite of Digital Tools
• Support the initiatives developed and implemented by the regional Digital Sales and Solutions Champions
• Collaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractors
• Coordinate new employee and new contractor partner onboarding training
• Collaborate with the Director of Digital Sales and Solutions on initiatives to drive digital adoption
• Drive adoption of CE’s suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners

Required Qualifications & Skills

• Proficiency in CE digital tools/platforms with 3+ years of hands‑on experience in digital adoption, sales enablement, or technical support roles
• Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives
• Health Insurance
• Health Savings Account
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off

Invitation to Apply

Full-time and part-time positions are available.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence. CE#123

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full‑line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e‑Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

See where your drive will take you! Find out more about CE at www.carrierenterprise.com . Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements

Required Qualifications & Skills

• Proficiency in CE digital tools/platforms with 3+ years of hands‑on experience in digital adoption, sales enablement, or technical support roles
• Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives

Status

Full-Time

Position Type

Hourly

Company

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