Digital Project Manager – Website Development & Client Support

81 North; Philadelphia (Philadelphia County); Remote; USD 70,000 - 95,000; Full time

Job summary

81 North is a fully remote digital marketing agency seeking a Digital Project Manager to lead website projects from kickoff through launch, coordinating with designers and developers, and serving as the main client contact.

You will manage project plans in Asana, ensure timely deliverables, and keep stakeholders aligned. WordPress familiarity and strong communication are essential for success in our fast-paced, client-focused environment.

Qualifications

• 2+ years of digital project management experience in an agency.
• Proficient with WordPress and CMS administration.
• Experience using Asana or similar PM tools.
• Able to manage multiple projects, deadlines and client requests.
• Strong communication with clients and technical/non-technical stakeholders.
• Excellent organization and proactive problem solving.

Responsibilities

• Oversee website design and development projects from kickoff to launch.
• Serve as primary client contact, providing updates and managing expectations.
• Create and maintain project plans, tasks, and timelines.
• Coordinate with designers and developers to keep projects moving.
• Manage ongoing WordPress support and maintenance requests.
• Translate client requests into actionable tasks for the team.
• Monitor scope, hours, deadlines and SLAs; perform QA reviews.
• Identify delays or scope changes and communicate proactively.
• Improve internal workflows and documentation.

Skills

Digital project management

Agency experience

Client-facing communication

Remote collaboration

Tools

WordPress

Asana

Job description

Location: Fully Remote

Employment Type: Full-Time

About the Opportunity

Our client is an established, growing digital marketing agency seeking a highly organized, client-focused Digital Project Manager to oversee website development projects and ongoing website support.

This is an opportunity to join a collaborative, fully remote team where you'll take ownership of website projects from kickoff through launch, coordinate with designers and developers, and serve as a trusted point of contact for clients.

We're looking for someone who understands how agency website projects work, is comfortable navigating WordPress, and enjoys keeping people, priorities, and deliverables organized.

What You'll Do

• Manage website design and development projects from kickoff through launch, coordinating timelines, milestones, deliverables, and client approvals.
• Serve as the primary point of contact for clients, providing updates, managing expectations, and ensuring a positive experience.
• Build and maintain project plans, task assignments, and timelines using Asana or similar project management tools.
• Coordinate with designers and developers to keep projects moving and resolve roadblocks.
• Manage ongoing WordPress website support and maintenance requests for existing clients.
• Translate client requests into clear, actionable tasks for the development team.
• Monitor support queues, project scope, hours, deadlines, and service-level agreements (SLAs).
• Perform quality assurance (QA) reviews to ensure website updates and deliverables meet requirements.
• Identify potential delays, scope changes, or budget concerns and communicate proactively.Help improve internal workflows, documentation, and project management processes.

What We're Looking For

• 2+ years of digital project management experience in an agency environment, ideally involving website design, development, or ongoing website support.
• Working knowledge of WordPress, including content management, website administration, and basic quality assurance.
• Experience with Asana or comparable project management software.
• Proven ability to manage multiple projects, deadlines, and client requests simultaneously.
• Strong client-facing communication skills and the ability to work effectively with technical and nontechnical stakeholders.
• Excellent organization, attention to detail, and follow-through.
• A proactive, solutions-oriented approach to problem-solving.
• Ability to work independently and collaborate effectively with a fully remote team.

You do not need to be a developer or know how to code, but you should be comfortable working with website development teams and understanding the work they're doing.

Nice to Have

• Familiarity with website hosting, maintenance, plugins, and common WordPress issues.
• Experience tracking project budgets, hours, scope, and client service agreements.
• Understanding of digital marketing concepts such as SEO, paid media, and lead generation.

If you're a digital project manager who enjoys working with clients, coordinating website projects, and keeping complex work organized, we'd welcome the opportunity to connect.