Digital Project Manager

Mindlance; Richmond (VA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Digital Project Manager to join their Customer Resiliency Marketing team. This role involves overseeing marketing delivery across various channels, ensuring projects are managed effectively while collaborating with diverse teams. The ideal candidate will have a strong background in project management within the financial sector, showcasing excellent leadership and communication skills. Join a dynamic team dedicated to enhancing customer engagement and delivering top-tier marketing initiatives within a supportive environment. This is a fantastic opportunity to contribute to impactful projects while advancing your career in a reputable organization.

Qualifications

• 3-4 years of experience in banking or financial industries.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Ensure successful delivery of marketing projects across channels.
• Manage multiple project plans and communicate effectively.
• Develop and maintain all project documentation.

Skills

Project Management

Stakeholder Management

Leadership

Communication

Attention to Detail

Education

Bachelor's Degree in Related Field

Job description

Title: Digital Project Manager

Location: Richmond, VA (hybrid 3 days per week)

Duration: 1-year assignment, possibility of extension or conversion

Job Description

Our Fortune 150 financial services client is seeking a Project Manager to support their Customer Resiliency Marketing team. The Project Manager will oversee marketing delivery across workstreams supporting customer engagement and offers strategies in a highly organized manner. Customer Resiliency is a large organization dedicated to supporting customers in need, helping them recover faster after setbacks or hardships.

The team aims to build a top-tier performance marketing organization, encompassing consumer marketing, insights, creative, brand marketing, and operations, enabling marketing initiatives across the bank ecosystem.

• Managing consumer-facing creative projects, owning processes, and exercising project controls.
• Planning and understanding project deliverables, tasks, dependencies, resourcing, forecasting, and processes.
• Assessing project risks and communicating contingency plans to stakeholders.
• Collaborating with business leadership, designers, creative teams, research, legal, compliance, and product teams to develop and optimize marketing programs and campaigns.

Key Responsibilities

• Ensure successful delivery of marketing projects across channels (app, email, SMS, letters, claims, articles, etc.).
• Manage multiple project plans, updating dependencies and risks, and communicating effectively.
• Communicate clearly with team members and partners throughout each project.
• Work with leadership to scope, backlog, and initiate work.
• Develop and maintain all project documentation, including timelines and scope documents.
• Resolve most project-level issues independently.
• Propose solutions to senior team members for large-scale challenges.

Knowledge, Skills, and Abilities

• Collaborate effectively across departments including creative, leadership, engineering, and marketing teams.
• Excellent leadership, communication, and stakeholder management skills.
• Strong attention to detail, good judgment, and listening skills.
• Passion for banking products and marketing, with a positive attitude.

Minimum Qualifications

• 3-4 years of experience in banking, financial, or highly regulated industries.
• Bachelor's degree or equivalent experience in a related field.

Preferred Qualifications

• Proven track record managing large projects and integrated creative campaigns.
• Experience managing multiple creative and campaign types simultaneously.
• Experience with various project types including email, SMS, letters, digital, etc.
• Adaptability and problem-solving skills in a fast-paced environment with multiple stakeholders.

EEO Statement

Mindlance is an Equal Opportunity Employer and does not discriminate based on Minority, Gender, Disability, Religion, LGBTQI, Age, or Veteran status.