Digital Product Specialist

Builders FirstSource; Oregon; On-site; USD 60,000 - 80,000; Full time

Job summary

Builders FirstSource, the largest supplier of building materials in America, seeks a Digital Product Specialist to enhance their digital platforms. This role involves user support, platform administration, and data management, requiring a technical background and excellent problem-solving skills. Join a diverse team dedicated to transforming the future of home building in an inclusive environment.

Benefits

Competitive compensation and benefits package

Opportunities for professional development and growth

Collaborative and inclusive workplace

Qualifications

• 2+ years of experience in a digital support or platform administration role.
• Strong analytical skills with keen attention to detail.
• Experience with data reporting and dashboard tools is a plus.

Responsibilities

• Provide first-line user support for Engage and MyBLDR platforms.
• Administer user roles and data access on Engage.
• Develop and maintain reports to support operations insights.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Technical support skills

Education

Bachelor's degree in Information Systems, Business, or related field

Tools

Salesforce

Tableau

Power BI

Confluence

Job description

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

We are seeking a detail-oriented and tech-savvy Digital Product Specialistto support, administer, and enhance our digital platforms—Engageand MyBLDR—across multiple markets. In this role, you will be the first line of support for users, manage platform configurations, ensure data quality, and drive process improvements. You’ll work closely with cross-functional teams including IT, sales, operations, and external vendors to ensure the optimal performance of our digital tools.

Key Responsibilities Include:

User Support & Troubleshooting

• Provide first-line support for users of Engageand MyBLDRacross all areas.
• Troubleshoot technical and functional issues, resolving or escalating them as appropriate.
• Train and onboard new users, creating resources and conducting workshops to optimize platform usage.

Platform Administration

• Administer user roles, permissions, profiles, and data access within Engage.
• Collaborate with vendors (Salesforce and MyBLDR) to resolve issues and implement platform improvements.
• Participate in platform maintenance, system updates, and user acceptance testing (UAT).

Data Management & Reporting

• Support data entry activities, perform clean-up tasks, and maintain data integrity across platforms.
• Develop and maintain dashboards and reports in Engageto support sales and operations insights.

Process Optimization

• Partner with local market teams to identify user challenges and recommend digital solutions.
• Support the rollout and adoption of new tools, features, or platform integrations.
• Create and maintain documentation including user guides, standard operating procedures (SOPs), and technical process manuals.

Cross-Functional Collaboration

• Serve as the point of contact between IT, sales, and operations to ensure alignment on digital initiatives.
• Communicate user feedback and functional requirements to relevant stakeholders for continuous improvement.

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience).
• 2+ years of experience in a digital support or platform administration role, preferably with Salesforce or similar CRM tools.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills; able to train and support users at various technical levels.
• Experience with data reporting and dashboard tools (e.g., Salesforce Reports, Tableau, Power BI) is a plus.
• Proficiency with documentation and process mapping tools (e.g., Confluence, Visio, Lucidchart) is a plus.

What We Offer

• Opportunity to work with a dynamic and collaborative regional team.
• Exposure to cutting-edge digital tools and enterprise platforms.
• Growth and development in a digital-first business environment.
• Competitive compensation and benefits package.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore – all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com .

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email:[e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.