Digital Product Service Owner

Jobgether; Columbus (OH); Remote; USD 142,000 - 177,000; Full time

Benefits offered by this job

Remote work in Ohio

Full-time salaried employment

Job summary

Jobgether in the United States seeks a Digital Product Service Owner to lead roadmaps, lifecycles, and support models for technology-enabled product services. You will partner with Product, R&D, and IT to translate priorities into concrete roadmaps and delivery plans while defining service offerings and governance.

You will guide SDLC/Agile/DevSecOps activities, manage integrations and lifecycle aspects, and ensure alignment with security, data governance, and enterprise standards.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Engineering.
• 7+ years in software delivery, product engineering systems, or related tech roles.
• Experience with matrixed Product, Engineering, R&D, EA, Cybersecurity, IT Support, and vendor teams.
• Hands-on with SDLC, Agile, DevSecOps, ALM/PLM, integrations, cloud, data, security, and ITSM.
• Strong knowledge of software product development and tech service operations.
• Experience defining service portfolios and measuring business value.
• Ability to translate business and engineering requirements into roadmaps/backlogs.
• Familiarity with roadmap management, release planning, vendor coordination, and finance basics.
• Understanding of enterprise architecture, data flows, security, and scalability.
• Strong stakeholder management and influencing without authority.
• Excellent communication, prioritization, problem-solving, and decision-making.
• Continuous improvement mindset to simplify services and accelerate delivery.
• Balance service quality, adoption, costs, risks, and outcomes.

Responsibilities

• Own and manage roadmap, lifecycle, performance, costs, and support models for tech services.
• Collaborate with Product, R&D, and IT to translate priorities into roadmaps and delivery plans.
• Define service offerings, adoption strategies, support expectations, and escalation procedures.
• Ensure services are accessible, reliable, and well supported across stakeholders.
• Support SDLC, Agile, DevSecOps, release planning, and environment readiness.
• Coordinate integration requirements and lifecycle management for software-enabled products.
• Align with architecture, cybersecurity, data governance, regulatory compliance, ITSM, and vendor standards.
• Drive continuous improvement to reduce incidents, debt, and complexity.
• Monitor vendor performance and identify opportunities to improve quality and reduce costs.
• Establish KPIs to evaluate adoption, reliability, and business value.
• Coordinate technical and operational decisions across teams, vendors, and leadership.

Skills

SDLC expertise

Agile delivery

DevSecOps

ALM/PLM

Cloud platforms

IT service management

Stakeholder management

Problem solving

Strategic roadmaps

Cost optimization

Education

Bachelor's degree or equivalent

Tools

ALM tools

PLM tools

DevSecOps tools

Cloud tooling

Job description

Digital Product Service Owner based in the United States.

Accountabilities

• Own and manage the roadmap, lifecycle, performance, costs, and support models for technology services, platforms, and tools that enable product development.
• Collaborate with Product, R&D, and IT teams to translate business priorities and engineering requirements into service capabilities, roadmaps, and delivery plans.
• Define service offerings, adoption strategies, support expectations, escalation procedures, operational handoffs, and knowledge management requirements.
• Ensure technology services are accessible, understandable, reliable, and effectively supported across stakeholder groups.
• Support software development lifecycle (SDLC) activities, Agile delivery, DevSecOps practices, release planning, and development environment readiness.
• Coordinate integration requirements, application lifecycle management, and operational transitions for software-enabled products.
• Ensure alignment with enterprise architecture, cybersecurity, data governance, regulatory compliance, IT service management, vendor management, and product development standards.
• Drive continuous improvement initiatives focused on reducing incidents, technical debt, and operational complexity.
• Monitor vendor performance and identify opportunities to improve service quality, simplify operations, and optimize costs.
• Establish measurable performance indicators to evaluate service adoption, reliability, supportability, compliance, and business value.
• Coordinate technical and operational decisions across internal teams, external vendors, and leadership stakeholders.
• Identify opportunities to improve service delivery and accelerate product development through better technology capabilities and processes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
• At least 7 years of experience in software delivery, product engineering systems, or related technology roles.
• Experience collaborating with Product, Engineering, R&D, Enterprise Architecture, Cybersecurity, IT Support, and external vendor teams within a matrixed organization.
• Hands-on experience with software development lifecycle (SDLC), Agile delivery, DevSecOps, Application Lifecycle Management (ALM), Product Lifecycle Management (PLM), integrations, cloud platforms, data, security, and IT service management.
• Strong understanding of software product development, smart product services, engineering workflows, and technology service operations.
• Experience defining service portfolios, including service offerings, lifecycle management, support models, and business value measurement.
• Ability to translate business and engineering requirements into roadmaps, backlogs, priorities, service improvements, investment recommendations, and operational plans.
• Familiarity with roadmap management, release planning, vendor coordination, financial management, demand management, and support operations.
• Understanding of enterprise architecture concepts, including integrations, data flows, platform dependencies, security, compliance, scalability, and technology reuse.
• Strong stakeholder management skills, with the ability to influence decisions and drive alignment without direct authority.
• Excellent communication, prioritization, problem-solving, and decision-making capabilities.
• A continuous improvement mindset, with the ability to simplify services, strengthen operational support, and enable faster product delivery.
• Strong business orientation and the ability to balance service quality, adoption, costs, risks, and measurable outcomes.

Benefits

• Competitive annual salary ranging from
• $141,872 to $177,340 .
• Target annual bonus of
• 20% .
• Remote working arrangement based in Ohio.
• Full-time salaried employment.
• Opportunity to contribute to innovative software products, smart product technologies, and R&D initiatives.
• Exposure to cross-functional collaboration across Product, Engineering, IT, and business leadership teams.
• Opportunity to influence technology strategy, service innovation, and enterprise-wide digital capabilities.
• Professional growth through involvement in complex technology initiatives and continuous improvement projects.