Digital Product Service Owner

Jobgether; United States; Remote; USD 142,000 - 177,000; Full time

Benefits offered by this job

Competitive salary with range

Bonus 20%

Remote work in Ohio

Full-time salaried employment

Opportunity to contribute to software,

Cross-functional collaboration

Professional growth

Job summary

Jobgether is seeking a Digital Product Service Owner based in the United States to define, manage, and continuously improve technology services that support software product development and smart product capabilities. You will connect Product, Engineering, R&D, and IT teams to ensure services are reliable, secure, scalable, and aligned with business objectives.

You will oversee service roadmaps, lifecycles, performance, and operational models, translating technical requirements into priorities

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 7 years of experience in software delivery or related technology roles.
• Experience collaborating with Product, Engineering, R&D, Enterprise Architecture, Cybersecurity, IT Support, and external vendor teams within a matrixed organization.
• Hands-on experience with SDLC, Agile, DevSecOps, ALM, PLM, integrations, cloud platforms, data, security, and IT service management.

Responsibilities

• Own and manage the roadmap, lifecycle, performance, costs, and support models for technology services, platforms, and tools that enable product development.
• Translate business priorities and engineering requirements into service capabilities, roadmaps, and delivery plans.
• Define service offerings, adoption strategies, support expectations, escalation procedures, and knowledge management requirements.
• Ensure technology services are accessible, reliable, and well-supported across stakeholder groups.
• Support SDLC activities, Agile delivery, DevSecOps practices, release planning, and development environment readiness.
• Coordinate integration requirements, application lifecycle management, and operational transitions for software-enabled products.
• Ensure alignment with enterprise architecture, cybersecurity, data governance, regulatory compliance, IT service management, vendor management, and product development standards.
• Drive continuous improvement to reduce incidents, technical debt, and operational complexity.
• Monitor vendor performance and identify opportunities to improve service quality and optimize costs.
• Establish measurable indicators to evaluate service adoption, reliability, compliance, and business value.
• Coordinate technical and operational decisions across internal teams, external vendors, and leadership.
• Identify opportunities to accelerate product development through better technology capabilities and processes.

Skills

SDLC experience

Agile delivery

DevSecOps

ALM

PLM

Integrations

Cloud platforms

Data security

IT service management

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering or related discipline

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Product Service Owner based in the United States.

We are seeking an experienced Digital Product Service Owner to define, manage, and continuously improve the technology services that support software product development, smart product capabilities, and research and development activities. In this role, you will connect Product, Engineering, R&D, and IT teams to ensure technology services are reliable, secure, scalable, and aligned with business objectives. You will oversee service roadmaps, lifecycles, performance, and operational models while translating technical requirements into actionable priorities. Working across a complex technology ecosystem, you will drive service adoption, optimize costs, and strengthen delivery capabilities. This position combines technical expertise, product-oriented thinking, and cross-functional leadership. You will play a key role in enabling innovation, improving operational efficiency, and delivering measurable business value.

Accountabilities

Responsibilities

• Own and manage the roadmap, lifecycle, performance, costs, and support models for technology services, platforms, and tools that enable product development.
• Collaborate with Product, R&D, and IT teams to translate business priorities and engineering requirements into service capabilities, roadmaps, and delivery plans.
• Define service offerings, adoption strategies, support expectations, escalation procedures, operational handoffs, and knowledge management requirements.
• Ensure technology services are accessible, understandable, reliable, and effectively supported across stakeholder groups.
• Support software development lifecycle (SDLC) activities, Agile delivery, DevSecOps practices, release planning, and development environment readiness.
• Coordinate integration requirements, application lifecycle management, and operational transitions for software-enabled products.
• Ensure alignment with enterprise architecture, cybersecurity, data governance, regulatory compliance, IT service management, vendor management, and product development standards.
• Drive continuous improvement initiatives focused on reducing incidents, technical debt, and operational complexity.
• Monitor vendor performance and identify opportunities to improve service quality, simplify operations, and optimize costs.
• Establish measurable performance indicators to evaluate service adoption, reliability, supportability, compliance, and business value.
• Coordinate technical and operational decisions across internal teams, external vendors, and leadership stakeholders.
• Identify opportunities to improve service delivery and accelerate product development through better technology capabilities and processes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
• At least 7 years of experience in software delivery, product engineering systems, or related technology roles.
• Experience collaborating with Product, Engineering, R&D, Enterprise Architecture, Cybersecurity, IT Support, and external vendor teams within a matrixed organization.
• Hands‑on experience with software development lifecycle (SDLC), Agile delivery, DevSecOps, Application Lifecycle Management (ALM), Product Lifecycle Management (PLM), integrations, cloud platforms, data, security, and IT service management.
• Strong understanding of software product development, smart product services, engineering workflows, and technology service operations.
• Experience defining service portfolios, including service offerings, lifecycle management, support models, and business value measurement.
• Ability to translate business and engineering requirements into roadmaps, backlogs, priorities, service improvements, investment recommendations, and operational plans.
• Familiarity with roadmap management, release planning, vendor coordination, financial management, demand management, and support operations.
• Understanding of enterprise architecture concepts, including integrations, data flows, platform dependencies, security, compliance, scalability, and technology reuse.
• Strong stakeholder management skills, with the ability to influence decisions and drive alignment without direct authority.
• Excellent communication, prioritization, problem-solving, and decision-making capabilities.
• A continuous improvement mindset, with the ability to simplify services, strengthen operational support, and enable faster product delivery.
• Strong business orientation and the ability to balance service quality, adoption, costs, risks, and measurable outcomes.

Benefits

• Competitive annual salary ranging from $141,872 to $177,340.
• Target annual bonus of 20%.
• Remote working arrangement based in Ohio.
• Full-time salaried employment.
• Opportunity to contribute to innovative software products, smart product technologies, and R&D initiatives.
• Exposure to cross-functional collaboration across Product, Engineering, IT, and business leadership teams.
• Opportunity to influence technology strategy, service innovation, and enterprise-wide digital capabilities.
• Professional growth through involvement in complex technology initiatives and continuous improvement projects.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.