Digital Product Manager, Principal

Blue Shield of CA; San Diego (CA); Hybrid; USD 180,000 - 230,000; Full time

Job summary

Blue Shield of California is seeking a Digital Product Manager, Principal to shape the Find a Doctor web and mobile experiences and partner with stakeholders to define the roadmap. You will own product development deliverables from strategy through launch, manage analytics, design reviews, and delivery, and communicate recommendations to senior leadership.

This hybrid role requires in-office collaboration two days per week with remote flexibility and a focus on growing leaders and delivering

Qualifications

• Bachelor's degree or HS diploma with 4 years of related experience.
• 10+ years of product management, management consulting, or entrepreneurship.
• Experience owning consumer web/mobile products from strategy through launch.
• Experience writing user stories, acceptance criteria, and working with Agile teams.
• Experience using product analytics, KPIs, and user insights to drive outcomes.
• Experience with digital search/discovery; Elasticsearch or similar search tech preferred.
• Healthcare payer or regulated industry experience preferred.
• Strong communication skills for presenting to senior leadership.

Responsibilities

• Define short- and long-term product roadmaps and priorities.
• Partner with cross-functional teams to deliver product requirements, analytics, design reviews, and delivery.
• Leverage analytics to measure performance and drive improvements.

Skills

Product management

Leadership

Agile methodologies

Data analytics

Cross-functional collaboration

Communication

Education

Bachelor's degree or HS diploma

Tools

Elasticsearch

Job description

Your Role

The Digital Access to Care team is responsible for partnering with various stakeholders to build, refine and execute for our web and mobile Find a Doctor and search experiences. The Digital Product Manager, Principal will report to the Sr. Manager, Digital Product Management, Access to Care Manager. In this role you will help define the short-term and long-term product roadmap. You will work with cross-functional teams in a fast paced, agile environment and will be responsible for managing product development deliverables such as requirements documentation, analytics, design reviews, implementation, and delivery.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 10 years of prior relevant experience including product management, management consulting or entrepreneurship
• Requires experience with digital product management, including ownership of consumer-facing web and/or mobile products from strategy through launch and ongoing optimization
• Requires experience defining product roadmaps, writing user stories and acceptance criteria, and partnering with cross-functional teams in an Agile product development environment
• Requires experience using product analytics, KPIs, and user insights to evaluate performance, prioritize improvements, and drive measurable outcomes
• Experience developing or optimizing digital search and discovery experiences; experience with Elasticsearch or similar search technologies strongly preferred
• Healthcare, health plan, payer, or similar highly regulated industry experience strongly preferred
• Ability to identify opportunities to improve product operating models, processes, and ways of working across cross-functional teams
• Strong written and verbal communication skills, with experience presenting product strategy, recommendations, and outcomes to senior leadership

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.