Digital Product Manager III

Techgene Solutions LLC; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Techgene Solutions LLC is seeking a Digital Product Manager III to lead discovery, development, and performance of digital initiatives. The role partners with stakeholders to optimize customer experiences with best-in-class digital offerings.

You will collect, analyze, manage, and report on key customer, production, and performance metrics. The position requires 7+ years in digital banking or product management, strong Agile knowledge, and the ability to influence and collaborate across a

Qualifications

• 7+ years in digital banking, digital product management, or related fields.
• Experience with Agile methodologies; SAFe preferred.
• Knowledge of BSA/AML/OFAC/CDD or compliance experience.
• Ability to influence and resolve conflicts.
• Strong written and verbal communication; financial analysis.
• Experience launching digital initiatives or major enhancements.

Responsibilities

• Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities.
• Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights.
• Guides others to create research and data-driven ideas to close customer journey gaps.
• Owns the customer journey for a specific digital product/capability.
• Creates lean business cases, communicates value to stakeholders, and guides prioritization.
• Prepares and delivers presentations for senior leadership; identifies and manages risks and ensures monitoring and control.
• Leads cross-functional teams to advocate for the customer and supports training on tools and processes.
• Reviews marketing collateral for accuracy and promotes digital products effectively.
• Keeps informed on industry research about customer behavior, new offerings, providers, and regulatory impacts.

Skills

Agile

SAFe

Product Owner

Data analysis

Financial services

Project management

Stakeholder influence

Education

High School Diploma/GED

Tools

Microsoft Office

JIRA

Confluence

Job description

Digital Product Manager III
Atlanta, GA, Birmingham, AL, or Charlotte, NC (Hybrid- onsite 3 days per week) Need people from this location only.
5-month contract to hire
We are seeking a Digital Product Manager to lead the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role will partner with internal stakeholders to address complex business issues and opportunities to optimize the customer's experience with best-in-class digital offerings. Associates will do this by collecting, analyzing, managing, and reporting on key customer, production, and performance metrics

Responsibilities

• Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities
• Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights
• Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys
• Owns the customer journey for a specific digital product and/or capability
• Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, securing prioritization through governance processes, and performing post release analysis
• Prepares and delivers presentations for the bank's senior leadership Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability and ensures risks are effectively monitored, measured, and controlled in accordance with the bank's overall risk management protocols
• Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, technology associates, and other key stakeholders to advocate for the customer and ensures the execution of strategic goals Prepares and/or provides guidance for front line associates about sales or service tools (e.g. field training and communication)
• Reviews marketing collateral for accuracy and ensures digital products are promoted effectively
• Understands industry research about customer behaviors, new digital offerings, new providers, and regulatory impacts while keeping department and business segment leaders informed
• Manges vendor relationships including responding to and sending requests, managing risk, and ensuring compliance
• Leads and mentors' others within the department
• Assists senior management in evaluating technical skill level among team as well as curating development plans when necessary

Required Skills

• 7 years related experience in digital banking, digital product management, business case development, or financial services OR High School Diploma/GED and eleven (11) years related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis
• Familiarity or working knowledge of project management and/or software delivery methodologies (i.e. Agile)
• Preferences Scaled Agile Framework (SAFe)
• Agilist or Product Owner/Manager certification Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience
• Ability to influence and resolve conflicts
• Ability to work independently, with high level direction Critical thinking and strategic planning
• Demonstrated success in launching digital initiatives and/or major enhancements Excellent organization and project management skills
• Excellent written and verbal communication
• Financial analysis, business case development
• Proficiency in Microsoft Office, JIRA, and Confluence