Digital Product Manager II

CareSource; United States; Remote; USD 83,000 - 133,000; Full time

Job summary

CareSource is seeking a Digital Product Manager II to lead digital product initiatives from planning through delivery, coordinating with IT partners and external agencies. The role emphasizes strategizing roadmaps, prioritizing backlogs, and driving customer-focused outcomes.

Strong collaboration and communication are essential for success in a dynamic healthcare technology environment. The position requires 5+ years in digital projects, a solid user-experience focus, and experience with Agile

Qualifications

• Bachelor's degree in Marketing, CS, Human Factors, IT, Communications or related field.
• 5 years of professional experience in digital projects.
• Experience translating business requirements into user experiences in support of technical specifications.
• Project planning and team leadership of large-scale projects.
• Healthcare industry experience preferred.
• Experience in Agile ceremonies and sprint rituals.

Responsibilities

• Manage growth and optimization of digital products to drive awareness, engagement, adoption and maturity.
• Develop product roadmaps and maintain a backlog aligned with goals and strategy.
• Identify digital-first opportunities to enhance self-service and customer experiences.
• Facilitate Journey Mapping to understand customer experience and identify gaps.
• Stay current with industry trends to drive product definition and innovation.
• Collaborate with stakeholders to align with business goals and communicate progress.

Skills

Digital product ownership

Agile ceremonies

UX/UI knowledge

Analytical skills

Communication skills

Mobile/Web app familiarity

HTML/CSS/.NET/C#

Project planning

Problem solving

Education

Bachelor's degree in Marketing, CS, Human Factors, IT, Communications or related field

Tools

ADO

WordPress

Strapi

Excel

Mixpanel

Freshpaint

Job description

Job Summary

The Digital Product Manager II is responsible for independently leading digital product(s) from the planning phase through deliverables coordination, execution, communication, and results tracking.

Essential Functions

• Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals.
• Develop and maintain product roadmaps, and develop/maintain a backlog for digital initiatives aligning that reflect organizational goals, market trends and product strategy.
• Identify and pursue digital-first opportunities to enhance self-service and customer experiences.
• Facilitate Journey Mapping exercises to understand the customer experience and identify gaps and opportunities.
• Stay on top of emerging capabilities, competitive analysis, and market trends to drive product definition, innovation, and development.
• Partner with stakeholders to understand their goals, and translate that to work which aligns with business goals.
• Communicate effectively about project successes, challenges, timelines, and resource needs to ensure transparency and alignment.
• Manage competing priorities within the digital product portfolio while coordinating daily activities with external agencies and IT partners.
• Conduct Agile meetings and represent the digital team in discussions with IT vendors, ensuring alignment with product goals.
• Prioritize, assign and balance work within Agile ADO boards with Scrum, SA and Tech leads acting as Product Owner of digital asset.
• Utilize Lean Management and Design Thinking principles to navigate ambiguity and drive innovative solutions.
• Evaluate and validate the business proposition of digital initiatives, ensuring compliance with regulatory standards and enhancing customer experiences.
• Perform any other job related duties as requested.

Education and Experience

• Bachelor's degree in Marketing, Computer Science, Human Factors, IT, Communications or related field preferred
• Five (5) years of professional experience in digital projects required
• Experience translating business requirements into user experience applications in support of technical specifications required
• Project planning/project management experience is required; experience leading teams and large scale projects preferred
• Digital product owner experience preferred
• HMO, Managed Care, or general Healthcare industry experience preferred
• Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives preferred

Competencies, Knowledge and Skills

• Familiar with desktop and mobile web, android and iOS apps, design, digital quality assurance, digital strategy, user research, prototype and analytic development
• Utilizes design thinking principles and methods
• Knowledge of project management tools and content management software (i.e. ADO, Strapi, WordddPress)
• Knowledge in digital product development
• Demonstrated ability to prioritize data collection and analysis in problem-solving and decision-making processes
• Knowledge of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
• Knowledge of UX, UI and Human Factors
• Familiarity with UAT testing digital products
• Troubleshooting and problem solving capabilities
• Solid project planning and management capabilities
• Process and/or workflow planning and design skills
• Information Architecture and Taxonomy familiarity
• Strong knowledge of best practices relative to mobile application and web development
• Proficient in Word, PowerPoint or Keynote, and Excel
• Familiarity with Freshpaint, Mixpanel, or equivalent a plus
• Excellent oral and written communication skills
• Effective organization and prioritization skills

Licensure and Certification

• None

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time
• Ability to travel as required by the needs of the department.

Compensation Range

$83,000.00 - $132,800.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary)

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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Brand=CareSource