Digital Product Manager, Direct-to-Consumer

Cinch Home Services, Inc.; Boca Raton (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Professional development

Competitive compensation

Benefits package

Job summary

Cinch Home Services is seeking a Digital Product Manager to own and grow our Direct-to-Consumer digital portfolio. You will collaborate with engineering, UX, marketing, and analytics teams to optimize the customer journey and deliver measurable business impact.

The role requires 3+ years in digital product management, experience across multi‑platform environments, and a solid foundation in analytics and UX.

Qualifications

• 3+ years as Digital Product Manager/Product Owner for B2C products.
• Experience across multi‑platform digital environments and cross‑functional initiatives.
• Bachelor's degree or equivalent experience in Marketing, Business, CS, or related field.
• Strong analytical skills; familiarity with Google Analytics or similar tools.
• Understanding of marketing funnels, customer journey mapping, and landing page optimization.
• Basics of UX design and consumer behavior; agile experience; proficiency with JIRA or Trello.

Responsibilities

• Own and prioritize the DTC product backlog aligned with customer needs and business priorities.
• Define user stories, acceptance criteria, and work with engineering to deliver high‑quality solutions.
• Partner with Product to configure and launch new discount and product codes for the DTC experience.
• Conduct user and market research to uncover opportunities and translate insights into product initiatives.

Skills

Digital product management

Cross-functional collaboration

Analytics & data-driven

Agile / JIRA / Trello

UX basics

Education

Bachelor's degree in Marketing/Business/CS

Tools

Google Analytics

JIRA

Trello

Clarity

Nexus/Momentum

Job description

Digital Product Manager, Direct-to-Consumer

Job Category: Product Development

Requisition Number: DIGIT003819

• Posted : September 18, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Cinch Home Services is seeking a customer-focused Digital Product Manager to support and grow our Direct-to-Consumer (DTC) digital product portfolio. In this role, you will collaborate with cross-functional teams to drive product enhancements, optimize the customer journey, and deliver business value. This is a hands-on position ideal for someone with a strong foundation in digital product management who is eager to make an impact in a fast-paced environment.

Key Responsibilities

Product Ownership

• Own and manage the DTC product backlog, ensuring alignment with customer needs, market trends, and business priorities.
• Collaborate with stakeholders to refine requirements and prioritize features that deliver the greatest impact.
• Define clear user stories, acceptance criteria, and work with engineering to deliver high-quality solutions.
• Partner with the Product team to configure and launch new discount and product codes, ensuring accurate implementation across the DTC digital experience.

Customer and Market Focus

• Conduct research to understand customer behavior, pain points, and market opportunities.
• Translate data insights into actionable product initiatives to improve customer satisfaction and retention.
• Partner with marketing to optimize the performance of key landing pages and conversion funnels.

Execution and Delivery

• Partner with UX/UI designers to deliver user-friendly and visually appealing experiences.
• Collaborate with engineering and QA teams to ensure timely and high-quality delivery of product releases.
• Maintain a testing roadmap, supporting and implementing A/B experiments to validate hypotheses and inform decisions.

Cross-Functional Collaboration

• Serve as the primary point of contact for product updates, release plans, and new initiatives.
• Communicate progress, outcomes, and key learnings with stakeholders at all levels.
• Work closely with analytics teams to measure performance and identify areas for improvement.
• Partner with the SEO team to identify and act on site performance opportunities, ensuring product decisions support organic visibility and technical SEO best practices.
• Perform other duties as assigned.

Qualifications and Experience

Required:

• 3+ years of experience as a Digital Product Manager/Product Owner, with exposure to B2C digital products.
• Experience working across a multi-platform digital environment, managing product initiatives that span multiple systems and tools.
• Bachelor's degree in Marketing, Business, Computer Science, or a related field (or equivalent experience).
• Strong analytical skills, with experience using tools like Google Analytics or similar platforms.
• Familiarity with marketing funnels, customer journey mapping, and landing page optimization.
• Basic knowledge of UX design principles and consumer behavior.
• Experience working in an agile environment and using tools like JIRA or Trello.
• Excellent communication skills and a proactive, problem-solving mindset.

Preferred:

• Experience running A/B or multivariate tests and analyzing results.
• Exposure to creating product roadmaps and defining OKRs.
• Understanding of web usability and user-centric design best practices.
• Familiarity with analytics and session intelligence tools including Google Analytics, Clarity, and Nexus/Momentum.

What We Offer

• The opportunity to collaborate with a team of experienced professionals in a growing company.
• A supportive environment for professional development and learning.
• Competitive compensation and benefits.

About Cinch Home Services

Cinch Home Services is a leading provider of home service solutions, empowering homeowners to live with confidence and peace of mind. We are committed to delivering exceptional customer experiences through innovative technology and industry-leading expertise.

Join us and help shape the future of how we serve and delight our customers!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.