Digital Product Manager (B2B eCommerce or SaaS)

Cognizant; Pittsburgh (Allegheny County); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays and PTO

Job summary

Cognizant in Pittsburgh is seeking a Digital Product Manager to drive strategy, roadmap, and optimization of customer-facing digital experiences. Lead cross-functional teams in an Agile environment, leveraging customer insights and analytics to prioritize features and improve conversion.

You will collaborate with business, UX, engineering, and analytics to identify growth opportunities and deliver measurable business outcomes across digital journeys.

Qualifications

• Digital Product Management experience in B2B eCommerce or SaaS.
• ECommerce and customer experience expertise including journeys, conversion, merchandising, pricing.
• Data-driven approach with analytics, KPIs, insights, and experimentation.

Responsibilities

• Assess digital product opportunities and identify capabilities to improve merchandising and engagement.
• Collaborate with stakeholders to understand pricing and present pricing clearly on the platform; create a prioritized roadmap.
• Develop product requirements, user stories, and acceptance criteria for engineering, UX, and cross-functional teams.
• Work with Engineering and UX to implement product vision and MVPs, with rapid iteration based on data and experiments.
• Partner with Analytics to measure performance, run A/B/multivariate tests, and optimize conversion.
• Monitor product and customer experience metrics; align stakeholders and document decisions and roadmaps.
• Ensure cross-device experiences across digital channels and deliver comprehensive handover at project end.

Skills

Digital Product Management

Ecommerce experience

Product strategy

Data analytics

Cross-functional leadership

Problem-solving & technical理解

Job description

About the Role

Seeking a Digital Product Manager to drive product strategy, roadmap development, and optimization of customer-facing digital experiences. Partner with business, UX, engineering, and analytics teams to identify growth opportunities, improve customer journeys, and deliver measurable business outcomes. Leverage customer insights, data analytics, and experimentation to prioritize features, enhance conversion, and support continuous improvement. The ideal candidate brings strong eCommerce product management experience, a data-driven mindset, and the ability to lead cross-functional teams in an Agile environment.

In This Role, You Will

• Assess existing digital product opportunities, customer experience challenges, and business priorities across the business unit. Identify and implement capabilities that improve merchandising opportunities and increase promotional engagement. Gather and incorporate voice-of-the-customer insights to inform product priorities and digital experience improvements.


• Partner with business stakeholders to understand pricing strategies and support clear and effective presentation of pricing on the company platform. Identify and prioritize opportunities to improve the overall digital customer experience. Translate identified opportunities into a clear product roadmap comprising prioritized strategies, initiatives, and delivery activities.


• Apply quantitative and qualitative measures to support prioritization and investment decisions. Develop clear product requirements, user stories, and acceptance criteria to enable effective execution by Engineering, UX, and other cross-functional teams.


• Work closely with Engineering teams to ensure product requirements, desired outcomes, and product vision are clearly understood and accurately implemented. Collaborate with UX teams and apply design-thinking principles to support development of customer-centered digital experiences. Define and support delivery of Minimum Viable Products (MVPs), followed by rapid iteration and optimization based on data, customer feedback, and experimentation.


• Partner with Analytics and Experimentation teams to measure product performance, identify improvement opportunities, and optimize conversion and customer experience. Use A/B testing, multivariate testing, or other experimentation approaches where appropriate to validate changes and improve conversion funnels.


• Monitor relevant product and customer experience metrics to identify performance trends and opportunities requiring action. Convert data, insights, and customer feedback into actionable recommendations for experience improvements, process enhancements, and efficiency gains. Drive alignment across a broad, cross-functional, and globally distributed group of stakeholders. Provide clear product prioritization and decision-making where competing customer, commercial, technical, and delivery priorities exist.


• Support effective product delivery across device types and ensure experiences are appropriately considered across relevant digital channels. Maintain appropriate product documentation, decision records, priorities, and delivery status throughout the engagement. Provide effective handover of product roadmaps, outstanding priorities, performance insights, recommendations, and relevant documentation at the conclusion of the project. Deliverables Prioritized digital product roadmap. Defined and prioritized customer experience improvement opportunities. Product backlog with documented requirements and acceptance criteria. Recommendations relating to merchandising, promotions, pricing, and customer experience. MVP definitions and delivery priorities. Customer insight and voice-of-the-customer findings. Product performance measures and KPI tracking. Experimentation and optimization recommendations. A/B or multivariate test hypotheses and associated product recommendations. Product performance and optimization reviews. Stakeholder alignment and product decision documentation. End-of-engagement roadmap, recommendations, and handover documentation.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is an onsite position open to qualified applicants able to work in Pittsburgh, PA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

What You Need to Have to Be Considered

• Digital Product Management experience, preferably in B2B eCommerce or SaaS, managing products from discovery and opportunity identification through development, launch, measurement, and optimization.


• ECommerce and customer experience expertise, including customer journeys, conversion, merchandising, promotions, pricing, voice-of-the-customer, and multi-device digital experiences.


• Product strategy and execution skills, translating customer and business needs into product strategies, roadmaps, requirements, priorities, MVPs, and iterative Agile delivery.


• Data-driven and experimentation-focused, using analytics, KPIs, quantitative and qualitative insights, A/B or multivariate testing, and experimentation to drive conversion and continuous improvement.


• Cross-functional leadership and stakeholder management, working effectively with UX, Engineering, Analytics, Experimentation, and business teams across complex, globally distributed organizations; able to prioritize competing customer, commercial, technical, and organizational needs.


• Problem-solving and technical understanding, including design thinking and familiarity with modern web technologies; experience with global digital products and Life Sciences, regulated eCommerce, or medical devices is advantageous.

These Will Help You Stand Out

Salary and Other Compensation

The annual salary for this position is between $120,000 - $140,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan