Digital Product Designer

Jobtailor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Away is seeking a digital product/UX designer to shape responsive ecommerce experiences for mobile and desktop. You will own design tasks from concept to launch, collaborating across teams to ensure brand-aligned solutions.

You’ll use analytics and user insights to drive improvements, participate in A/B testing, and contribute to a robust design system. A passion for user-centric travel experiences and fast-paced collaboration is key.

Qualifications

• Minimum 4 years in digital product/UX design with a strong portfolio driving responsive web experiences.
• Experience designing for consumer brands or retail with conversion-focused journeys.
• Proficient in Figma; comfortable creating flows, wireframes, prototypes, specs, and polished UI.
• Experience using analytics, user research, feedback, and A/B testing to improve design decisions.
• Enthusiasm for AI-powered design tools to accelerate concept-to-wireframe while staying on brand.
• Familiarity with translating customer insights into actionable UX items.

Responsibilities

• Execute and support UX and digital product design for responsive ecommerce experiences across mobile and desktop.
• Manage design tasks from brief through launch, including sketches, flows, wireframes, and final specs.
• Identify problems from customer insights and translate into design solutions to improve the shopping journey.
• Collaborate with engineering and product to ensure design intent matches implementation using Shopify, GemPages, or similar tools.
• Set up, QA, launch, and iterate on A/B tests and other digital experiments based on your designs.
• Partner with Ecommerce, Digital Product, Creative, Brand, and Engineering to bring new experiences to life.

Skills

UX design

User research

Prototyping

A/B testing

Data-informed decisions

Communication

Tools

Figma

GemPages

Job description

Responsibilities

• You’ll execute and support UX and digital product design work for responsive ecommerce experiences across mobile and desktop, ensuring our digital experiences are simple, intuitive, engaging, and brand-right.
• You’ll manage design tasks from brief through launch, including creating sketches, user flows, wireframes, and final design specs, while partnering on user research and QA support.
• You’ll identify, plan, and solve design problems, translating customer insights and feedback into design solutions that improve the shopping journey.
• You’ll support the building and updating of digital experiences, collaborating with engineering and product to utilize Shopify, GemPages, or similar ecommerce/CMS tools to ensure design intent matches implementation.
• You’ll collaborate with your manager and functional leads to set up, QA, launch, and iterate on A/B tests and other digital experiments based on your designs.
• You’ll partner regularly with peers across Ecommerce, Digital Product, Creative, Brand, and Engineering to bring new digital experiences and optimizations to life.
• You’ll utilize customer insights, analytics, and test results to inform design decisions and consistently identify opportunities for improvement.
• You’ll proactively participate in retrospectives and team discussions to identify gaps and make recommendations that improve our UX and digital workflows.
• You’ll embody Away’s core values and actively help maintain our design system, UX patterns, and digital design standards to ensure consistency across customer touchpoints and how Away shows up across them.

Requirements

• You have a minimum of 4 years of experience in digital product/UX design, with a strong portfolio showcasing responsive web experiences across mobile and desktop.
• You have past experience designing for a consumer brand or retail business, and are well-versed in designing conversion-focused, customer journey-driven experiences; Shopify, GePages, and/or CMS tools experience is strongly preferred.
• You have experience with design tools such as Figma and are highly comfortable creating user flows, wireframes, prototypes, design specs, and polished UI design.
• You have experience utilizing analytics, research, customer feedback, and/or A/B testing to inform your design decisions and consistently identify areas for improvement.
• You have experience and enthusiasm leveraging AI-powered design tools (e.g., Figma AI plugins, generative layout assistants) to accelerate the concept-to-wireframe phase while maintaining strict brand alignment.
• Ability to utilize Large Language Models (LLMs) to synthesize qualitative user research, heatmaps, and A/B testing data into clear, proposed UX action items to review and prioritize with your team.
• You’re a human-centered designer who values design research and knows how to apply customer insights pragmatically to design problems within business and technical constraints.
• You are comfortable working in a small, nimble team where no task is too small and where strong design judgment, ownership, and adaptability matter.
• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand.
• You’re agile, and motivated by a fast-paced and ever changing environment.
• You’re passionate about transforming travel for all (but that’s a given!).