Digital Product Analyst - Nursing Handoff

HCA Healthcare, Inc.; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

HCA Healthcare’s Digital Transformation and Innovation (DT&I) team is reforming inpatient care with AI, automation, and digital tech. The Digital Product Analyst, Nursing Handoff, translates nursing workflows into actionable requirements, analyzes clinical and operational data, and supports product development across teams to improve ambient documentation and nursing experience.

The role partners with the Product Owner, Nursing leadership, and frontline nurses to deliver measurable improvements

Qualifications

• Bachelor's degree in Business, Computer Science, Health Informatics, Nursing, or a related field Required
• 1+ year(s) of experience in healthcare technology, clinical informatics, nursing workflow, product analysis, business analysis, or a related domain Required
• Certification in Data Analytics, Business Analytics, or related fields preferred
• Familiarity with Agile or Scrum methodologies preferred
• Service and Quality Excellence: ability to deliver exceptional care Required
• Honor our Mission and Values: ability to build trust and act with authenticity Required
• Effective Decision Making: make timely, informed decisions for patients and organization
• Attain and Leverage Strategic Relationships: develop collaborative relationships
• Lead and Develop Others: coach and mentor to elevate teams
• Communicate with Impact: convey information clearly and compellingly
• Achieve Success through Change: identify improvement opportunities and drive adoption
• Drive Execution and Financial Results: commit to success and accountability

Responsibilities

• Collect and document detailed requirements from stakeholders; translate handoff workflows into clear user stories and acceptance criteria for delivery.
• Define detailed key results supporting pod objectives, measures of adoption, utilization, documentation time and burden, quality and completeness, workflow efficiency, and user experience; analyze before automation.
• Support the Product Owner in backlog refinement, sprint planning, requirement clarification, acceptance criteria, testing coordination, and release readiness.
• Prepare analyses and materials for product demos, quarterly business reviews, clinical leadership updates, pilot reviews, and pod report-outs.
• Develop Objectives and Key Results and define measurement strategies, baselines, and methodologies for nursing ambient documentation outcomes.
• Partner with data engineers to create data pipelines, dashboards, and analyses that automate measurement of product and workflow metrics.
• Partner with UX designers and Nursing stakeholders to map workflows and identify opportunities for ambient documentation to reduce burden.
• Incorporate clinical workflow and user acceptance criteria into user stories and test scenarios with adoption teams.
• Translate qualitative and quantitative feedback into prioritized feature specifications and product improvements.
• Support pilot readiness, training, communications, workflow change, adoption, and scaling across nursing environments.
• Prepare analyses for product demos and leadership updates; communicate insights to stakeholders.
• Create documentation including workflow maps, requirements, feature details, acceptance criteria, pilot findings, and release communications.
• Analyze product telemetry, feedback, documentation quality, workflow measures, and adoption data to identify risks and opportunities.
• Performs other duties as assigned
• Practices and adheres to the Code of Conduct and Mission and Value Statement

Skills

Healthcare tech

Clinical informatics

Nursing workflow

Product analysis

Business analysis

Communication skills

Education

Bachelor's degree in Business, Computer Science, Health Informatics, Nursing or related field

Master's degree preferred

Job description

This is OUR story... and YOUR next chapter

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If youre passionate about using technology to improve human life, this is where your work truly matters

What you will accomplish in this role

The Digital Product Analyst, Nursing Handoff, supports the pod by translating nursing workflow and documentation needs into actionable product requirements, performing analysis, and producing progress and outcome communications. This role gathers, organizes, and interprets clinical, operational, adoption, and product data to improve ambient documentation performance, nursing experience, documentation quality, and alignment with business and clinical goals. The analyst works closely with the Product Owner, Nursing leadership, Nursing Informatics, frontline nurses, technology teams, and other cross-functional partners to provide insights that shape the product development lifecycle. DT&I’s mission is to bring innovative technology solutions to HCAs clinical and administrative frontline, reshaping healthcare processes to improve patient outcomes, empower clinicians with insights, and drive greater efficiency for all. In this role, you will help make nursing documentation workflows more intelligent, impactful, and efficient so nurses can spend more time focused on patient care.

What you will do:

Nursing Ambient Product Development Support

• Collect and document detailed requirements from stakeholders; translate handoff workflows and needs into clear user stories and acceptance criteria for technical delivery.
• Define detailed key results supporting pod objectives, including measures of nursing adoption, utilization, documentation time and burden, documentation quality and completeness, workflow efficiency, and user experience; perform analyses as needed before automated measurement is available.
• Support the Product Owner in day-to-day product activities, including backlog refinement, sprint planning, requirement clarification, acceptance criteria, testing coordination, and release readiness.
• Prepare analyses and materials for product demos, quarterly business reviews, clinical leadership updates, pilot reviews, and other pod report-outs.
• Work with the Product Owner to develop Objectives and Key Results and define measurement strategies, source systems, baselines, and methodologies for nursing ambient clinical documentation outcomes.
• Partner with data engineers and pod members to create reliable data pipelines, dashboards, and analyses that automate measurement of product, clinical workflow, adoption, and outcome metrics.

Clinical & Cross-functional Collaboration

• Partner with Experience/UX designers and Nursing stakeholders to map current and future nursing workflows, identify pain points, and define opportunities for ambient documentation to reduce burden without disrupting patient care.
• Partner with Experience/UX, Nursing Informatics, and frontline nurses to incorporate clinical workflow and user acceptance criteria into user stories and test scenarios.
• Work with adoption teams, process/experience designers, Nursing leadership, and frontline users to translate qualitative and quantitative feedback into prioritized feature specifications and product improvements.
• Partner with change management, education, adoption, and scaling teams to support pilot readiness, training, communications, workflow change, adoption, and responsible scaling across nursing environments.

Nursing Ambient Analysis and Reporting

• Prepare analyses and materials for product demos, quarterly business reviews, clinical leadership updates, pilot reviews, and other pod report-outs.
• Use analytical and data visualization techniques to communicate nursing adoption, utilization, documentation quality, workflow, product performance, and outcome insights effectively to clinical, operational, and technical stakeholders.
• Create comprehensive documentation and presentation materials, including nursing workflow maps, requirements, product feature details, acceptance criteria, pilot findings, user guidance, and release communications.
• Collect, analyze, and interpret product telemetry, user feedback, documentation quality indicators, workflow measures, and adoption data to identify trends, risks, issues, and opportunities for continuous improvement.
• Performs other duties as assigned

• Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."

What qualifications you will need:

• Bachelors degree in Business, Computer Science, Health Informatics, Nursing, or a related field Required
• Masters degree in a relevant healthcare, informatics, analytics, business, or technology field Preferred
• 1+ year(s) of experience in healthcare technology, clinical informatics, nursing workflow, product analysis, business analysis, or a related domain, with strong verbal and written communication skills and demonstrated problem solving across technical and functional areas Required
• Strong problem solver with experience in both technical and functional areas required
• Certification in Data Analytics, Business Analytics, or related fields preferred
• Familiarity with Agile or Scrum methodologies preferred
• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients Required
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect Required
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Required
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement Required
• Communicate with Impact: Ability to deliver information clearly, concisely, and compellingly to effectively engage others and achieve desired results Required
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors Required
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results Required

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.