Digital Presence Tech

Ventura County; Ventura (CA); Sur place; USD 34 000 - 48 000; Temps partiel

Résumé du poste

Ventura County Health Care Agency seeks a detail-oriented Technical Specialist II-PH to audit and centralize the online presence of its facilities. You will correct public-facing information across Google Maps, Bing, and Apple Maps, coordinating with former site owners and platform teams with accuracy and confidentiality.

You will manage documentation, bulk data uploads, and SOPs, ensuring timely updates and governance for multi-location digital assets.

Qualifications

• Associate degree or higher in media communications, business administration, IT, or related field AND 1 year of professional experience in marketing, media relations, or communications
• OR three years of professional experience in marketing, media relations, or communications

Responsabilités

• Provides technical, research, and project coordination support to Public Information Office for communication initiatives.
• Assists with research, preparation, and dissemination of public-facing information including website content and reports.
• Maintains agency communications materials to ensure accuracy, accessibility, and alignment with standards.
• Assists with agency websites and social media, keeping content updated.
• Collects, records, and analyzes online business presence and digital location data.
• Researches and identifies duplicate and inaccurate listings across Google Maps, Bing, Apple Maps.
• Coordinates ownership transfer requests from former owners to official County account.
• Constructs and validates bulk upload files for data standardization.
• Maintains SOPs for listing ownership, verification, data maintenance.
• Trains staff and serves as point of contact for platform support specialists.

Connaissances

Digital platform navigation

Project coordination

Research & data analysis

Communication

Formation

Associate degree or higher in related field

Formal marketing/IT training

Outils

Microsoft Excel

PowerPoint

Microsoft Word

CMS / content management systems

Description du poste

THE POSITION

Under general supervision, performs specialized technical, administrative, and communications support work to audit, claim, standardize, and centralize the online business presence of the Ventura County Health Care Agency. Communicates with former site owners, agency staff, and search platform support teams to correct public-facing facility information, including locations, contact details, operating hours, and ownership credentials, to ensure accurate public access across Google Maps, Bing, Apple Maps, and related search engines.

This is an Extra Help position and designed to complete a short-term, high-priority special project in support of the Public Information Office requiring close attention to detail, external platform navigation, and cross-departmental coordination. This role is distinguished by its direct focus on managing sensitive organizational digital assets, resolving ownership disputes with legacy operators, and handling confidential operational data pertaining to agency facility transitions.

The position requires the ability to work independently, exercise sound judgment, communicate effectively with internal and external stakeholders, and adapt to changing project and agency communications priorities.

AGENCY/DEPARTMENT

Health Care Agency - Administration

PAYROLL TITLE

Technical Specialist II-PH

TENTATIVE SCHEDULE

Opening Date: October 23, 2026
Closing Date: October 30, 2026 at 5:00 p.m.

The eligible list established from this recruitment may be used to fill current and future Regular, Temporary, Fixed-term, Intermittent, and Extra-help vacancies for this position only. There is currently one (1) Extra Help vacancy.

NOTE: An Extra Help Employee is a person employed for temporary work on a day-to-day basis. Extra Help employees are not regular County employees and are not eligible for County benefits. Additionally, Extra Help employees are limited to working a maximum of 720 hours per fiscal year (July 1 – June 30).

Duties may include, but are not limited to the following:

• Provides technical, research, and project coordination support to the Health Care Agency Public Information Office in carrying out communication initiatives, special projects, campaigns, and other related activities.
• Assists with research, preparation, and dissemination of public-facing information, including website content, informational materials, presentations, reports, and other communications products.
• Supports the development, review, and maintenance of agency communications materials to ensure information is accurate, consistent, accessible, and aligned with County standards.
• Assists with agency websites and social media platforms, keeping them regularly updated with engaging, culturally appropriate content.
• Collects, records, and analyzes information related to the online business presence and digital location data for the Ventura County Health Care Agency.
• Researches and identifies existing, duplicate, and inaccurate business listings across healthcare directories and other online search platforms such as Google Maps, Bing, and Apple Maps.
• Initiates and tracks formal ownership transfer requests from former owners to the official County organizational account.
• Coordinates direct platform verification steps (phone, postcard, domain validation) when necessary.
• Constructs and validates bulk upload files (CSV/XLSX) to standardize facility names, addresses, telephone numbers, operating hours, suite numbers, ownership information, and healthcare service attributes.
• Researches legacy, duplicate, or inaccurate clinic map pins across digital mapping networks and coordinates information updates to promote consistent and accurate public-facing facility information and streamline patient navigation.
• Maintains detailed project tracking records of account access credentials, verification statuses, and platform resolution logs.
• Develops Standard Operating Procedures (SOP’s) and reference materials documenting processes for business listing ownership, verification, data standardization, and ongoing maintenance.
• Trains staff to ensure seamless, long-term listing governance.
• Serves as the primary point of contact for platform support specialists, and staff to navigate verification delays, resolve ownership disputes, and align digital assets with county standards.
• Performs other related duties as required.

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE

Any combination of education and/or experience which would provide the knowledge, skills, and abilities to perform this position. The required knowledge, skills and abilities can typically be obtained by:

• Completion of an associate’s degree or higher from an accredited college or university in media communications, business administration, information technology, computer information systems, graphic design or a closely related field AND one (1) year of professional, full-time experience in marketing, media relations, graphic design, or in a related communications role

OR

• Three (3) years of professional, full-time experience in marketing, media relations, graphic design, or in a related communications role

NECESSARY SPECIAL REQUIREMENTS

• Some professional or internship experience managing multi-location Google Business Profiles, local search engine optimization (SEO), or digital marketing assets
• Experience navigating websites, online databases, digital platforms, content management systems, business directories, mapping applications, or other web-based systems
• Demonstrated ability to organize and track multiple assignments, maintain accurate records, follow established procedures, and meet deadlines
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint

DESIRED

• Experience utilizing software tools such as Adobe Creative Suite (Premiere Pro, Photoshop) or other software used for editing such as, Cap-Cut, Final Cut Pro, DaVinci Resolve, and Canva to design visually appealing marketing materials, brochures, newsletters, infographics, and data visualizations
• Experience managing online business listings, local SEO, and digital presence in support of a healthcare department or operation

KNOWLEDGE, SKILLS, and ABILITIES

Knowledge of: techniques required for gathering, evaluating, transmitting, or conveying information; record keeping practices and techniques; core principles of digital asset management, local search listings, and mapping platforms such as Google Business Profile, Bing Places, and Apple Maps; data verification, auditing, and spreadsheet management techniques; principles of customer service and professional business communication; and healthcare facility operational structure and site navigation needs.

Skill in: research and information gathering; digital platform navigation; organization and project management; problem solving; and Microsoft Office and common digital productivity tools, including Excel or similar spreadsheet applications used for data tracking, validation, and bulk uploads.

Ability to: collect and evaluate information; develop reasonable recommendations; communicate effectively oral and in writing with other employees, clients, the general public or other agency personnel; establish and maintain cooperative working relationships with co-workers, clients and the public; independently manage a time; organize, analyze, and standardize multi-location dataset records using spreadsheet applications; reason logically to troubleshoot listing ownership disputes, account lockouts, and mapping inaccuracies; and exercise discretion and maintain confidentiality regarding internal organizational transfers and agency IT assets.

FINAL FILING DATE

Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on Friday, October 30, 2026.

For further information about this recruitment, please contact Maritza David by e-mail at [e-mail] or by telephone at [phone].

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.