Digital PM Analyst

Citi; Irving (TX); On-site; USD 107,000 - 161,000; Full time

Job summary

Citi in Irving, Texas, is seeking a seasoned Digital Product Manager/Analyst to shape and optimize the bank's digital platform. The role requires cross-functional leadership, strong analytical skills, and the ability to influence product decisions in a global matrixed environment.

Ideal candidates bring 5–8 years of experience, a customer-centric mindset, and a track record of delivering digital products from concept to launch in a fast-paced setting.

Qualifications

• 5-8 years of experience in product management or a similar role.
• Sharp; think on your feet and deliver innovative solutions.
• Consumer-centric with the ability to empathize with customers.
• Obsession for digital products and user experiences.
• Willingness to take a product from concept to launch.
• Strong analytical background to derive insights from data.
• Clear and concise written and verbal communication.
• Collaborative team player who partners well with others.

Responsibilities

• Build new products and services, using data to optimize the platform.
• Partner with engineering to translate pain points into prioritized requirements.
• Navigate a global matrixed organization effectively.
• Innovate and seek out new solutions for the platform.
• Contribute to the platform product portfolio and roadmap.
• Collaborate with engineering to manage feature trade-offs and releases.
• Monitor feature development, demos, and platform health metrics.
• Identify and research anomalous performance and operational risks.

Skills

5-8 years experience

Sharp thinking

Consumer-centric

Digital product obsession

Concept to launch

Analytical background

Written and verbal communication

Team player

Education

Bachelor’s/University degree or equivalent experience

Job description

The Digital PM Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Responsible for building new products and services, working with data to continually optimize the platform
• Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
• Understand how a global matrixed organization operated and functions, and thrive in this type of environment
• Innovate and seek out new solutions
• Contribute to the platform product portfolio and roadmap
• Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
• Responsible for identifying and researching anomalous performance and operational risks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of experience
• Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
• Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
• Obsession for digital products
• A willingness and appetite to do what it takes to take the product from concept to launch
• Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
• Consistently demonstrates clear and concise written and verbal communication
• Great team member and partner

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This role is expected to support one or multiple strategic programs for our Retail and Wealth customer base, including Business banking customers.

The ideal candidate is a motivated Product Manager with exceptional influencing skills and creativity. They must be adept at understanding and dealing with complex, cross functional relationships independently, and they must have a proven ability to drive innovation; and develop and deliver best in class customer experiences in a competitive digital landscape.

Job Family Group

Product Management and Development

Job Family

Digital Product Management

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$107,120.00 - $160,680.00

Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.