Global Services Business Manager – Senior Associate

Testing Site - JPMC; Chicago (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

Testing Site - JPMC in Chicago seeks a Global Services Business Manager – Client & Deal Support to partner with senior leaders and cross-functional teams. You will develop investment business cases, drive KPI tracking, and deliver executive-level analyses and presentations using PowerPoint.

In this role you’ll enable visibility into major initiatives, coordinate communications for town halls, and support strategic decisions with data-driven storytelling in a fast-paced environment.

Job description

Join our dynamic Finance & Business Management (F&BM) team, where you’ll collaborate with senior leaders and key partners to shape business strategy and deliver data-driven insights. You’ll play a vital role in enabling effective execution and ensuring visibility into major initiatives across the Commercial & Investment Bank.

As a Global Services Business Manager – Client & Deal Support (CDS) in Finance & Business Management (F&BM), you partner with senior management to provide transparency into business metrics, financials, and strategic initiatives. You’ll work closely with teams across Product, Operations, Transformation, Business Management, and Data & Analytics to drive impactful results. Your analytical skills and collaborative approach will help deliver executive-level insights and support key business decisions.

Job Responsibilities

• Partner with senior leaders and F&BM colleagues to develop investment business cases and KPIs for transformation initiatives
• Drive initiative tracking, progress, and accountability across projects
• Deliver executive-level ad hoc requests and project support
• Analyze large data sets, assess KPI trends, and create impactful business analysis
• Lead data-driven analyses to enable decision-making and transparency
• Structure complex problems into clear, actionable frameworks
• Design management reporting packages to communicate business results concisely
• Create executive-level presentations using PowerPoint PitchPro+
• Coordinate and prepare materials for Town Halls, All-hands meetings, and offsites
• Assist with executive communications and key announcements
• Collaborate with peer team members across business and staff areas to achieve goals

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree
• Minimum 5 years of experience in financial data analysis and story-telling
• Strong presentation skills and ability to communicate initiatives effectively
• Excellent verbal and written communication skills
• Ability to produce results in a fast-paced environment
• Strong attention to detail and solid work ethic
• Highly motivated, proactive attitude with a passion to learn
• Excellent problem-solving and critical thinking skills
• Mature, independent, highly organized, and a team player
• Strong PowerPoint, Excel, and Word skills

Preferred Qualifications, Capabilities, and Skills

• Experience developing investment business cases and KPIs for transformation efforts
• Ability to interpret and present complex data to senior stakeholders
• Experience coordinating executive communications and key announcements
• Strong professional presence with the ability to engage all levels of the organization
• Inquisitive personality with a natural drive to learn and improve
• Experience collaborating across multiple teams and business areas
• Ability to structure and simplify complex problems for diverse audiences