Digital Network Assistant

Oklahoma AG; Oklahoma City (OK); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid leave

Job summary

The Oklahoma Educational Television Authority (OETA) seeks a dedicated and technically proficient full-time Digital Network Specialist Assistant to join our engineering team in Oklahoma City. You will bridge IT support with broadcast technology, providing hands-on assistance to our team and acting as a liaison between users and technical teams.

You will handle IT support duties on-site or remotely, assist in managing broadcast-related systems, and participate in a weekly on-call rotation to

Qualifications

• Minimum of 2 years of relevant experience or an equivalent combination of technical training and education.
• SBE certification is highly preferred.
• Strong diagnostic and problem-solving skills for hardware and software conflicts in a fast-paced environment.

Responsibilities

• Provide comprehensive IT support in person, by phone, and via remote desktop tools.
• Install, repair, upgrade computer hardware and software; troubleshoot printing, email, word processing and other apps.
• Support company mobile devices and manage user accounts with security patches and updates.
• Assist Engineering with critical broadcast infrastructure including Editing Systems and Transmission Systems.
• Participate in weekly on-call rotation as directed by VP of Engineering.
• Support special projects and tasks assigned by the VP of Engineering.

Skills

IT support

Troubleshooting

Technical communication

On-call coordination

Education

Technical training or education

Tools

Remote desktop tools

Windows/mac software

Job description

## Digital Network AssistantApplylocations: Oklahoma Countytime type: Full timeposted on: Posted Todayjob requisition id: JR63448**Job Posting Title**Digital Network Assistant**Agency**266 OKLA. EDUC. TELEVISION AUTH.**Supervisory Organization**Educational Television Auth**Job Posting End Date**Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.**Estimated Appointment End Date (Continuous if Blank)****Full/Part-Time**Full time**Job Type**Regular**Compensation**$49,000 to $61,000**Job Description**## The **Oklahoma Educational Television Authority (OETA)** is seeking a dedicated and technically proficient **full-time Digital Network Specialist Assistant** to join our engineering team in **Oklahoma City**. In his role, you will serve as a key point of contact for technical support, ensuring our systems run smoothly and efficiently. You will bridge the gap between general IT support and specialized broadcast technology, providing hands-on assistance to our team.**RESPONSIBILITIES*** Provide comprehensive IT support to users in person, via phone, and through remote desktop tools.* Install, maintain, repair, and upgrade computer hardware and software systems.* Troubleshoot and resolve everyday issues regarding printing, email, word processing, and other common applications.* Provide configuration and technical assistance for company-issued mobile devices.* Assist in managing user accounts and keeping systems updated with the latest security and software patches.* Directly assist the Engineering team in the management and support of critical broadcast infrastructure, including:Editing SystemsAutomations & Transmission SystemsRemote Monitoring and Telemetry Systems* Remote Monitoring and Telemetry Systems* Act as a liaison between customers and technical teams, escalating complex issues when necessary.* Participate in a weekly on-call rotation as directed by the VP of Engineering.* Additional Duties: Provide support on special projects and tasks as assigned by the VP of Engineering.**PREFERRED QUALIFICATIONS*** Experience: Minimum of 2 years of relevant experience or an equivalent combination of technical training and education.* Certification: SBE (Society of Broadcast Engineers) certification is highly preferred.* Problem Solving: Strong ability to diagnose and resolve hardware and software conflicts in a fast-paced environment.* Communication: Excellent interpersonal skills with the ability to explain technical concepts to non-technical users.**COMPENSATION**Salary ranges from $49,000 to $61,000. A generous benefit package including health, leave, retirement, and more is included.