Digital Network Assistant

State of Oklahoma; Oklahoma; On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health

Leave

Retirement

And more

Job summary

Oklahoma Educational Television Authority (OETA) in Oklahoma City is seeking a dedicated and technically proficient full-time Digital Network Specialist Assistant to join our engineering team. The role bridges general IT support and specialized broadcast technology, providing hands-on assistance to the team.

The ideal candidate has at least 2 years of relevant experience, with SBE certification preferred, and strong problem-solving and communication skills.

Qualifications

• Minimum of 2 years of relevant experience or an equivalent combination of technical training and education.
• SBE (Society of Broadcast Engineers) certification is highly preferred.
• Strong ability to diagnose and resolve hardware and software conflicts in a fast-paced environment.
• Excellent interpersonal skills with the ability to explain technical concepts to non-technical users.

Responsibilities

• Provide comprehensive IT support to users in person, via phone, and through remote desktop tools.
• Install, maintain, repair, and upgrade computer hardware and software systems.
• Troubleshoot and resolve everyday issues regarding printing, email, word processing, and other common applications.
• Provide configuration and technical assistance for company-issued mobile devices.
• Assist in managing user accounts and keeping systems updated with the latest security and software patches.
• Directly assist the Engineering team in the management and support of critical broadcast infrastructure, including editing systems, automations & transmission systems, and remote monitoring and telemetry systems.
• Act as a liaison between customers and technical teams, escalating complex issues when necessary.
• Participate in a weekly on-call rotation as directed by the VP of Engineering.
• Additional Duties: Provide support on special projects and tasks as assigned by the VP of Engineering.

Skills

Troubleshooting

Communication

Problem solving

Education

Technical training or education

Job description

Digital Network Assistant

The Oklahoma Educational Television Authority (OETA) is seeking a dedicated and technically proficient full-time Digital Network Specialist Assistant to join our engineering team in Oklahoma City. In his role, you will serve as a key point of contact for technical support, ensuring our systems run smoothly and efficiently. You will bridge the gap between general IT support and specialized broadcast technology, providing hands-on assistance to our team.

Responsibilities

• Provide comprehensive IT support to users in person, via phone, and through remote desktop tools.
• Install, maintain, repair, and upgrade computer hardware and software systems.
• Troubleshoot and resolve everyday issues regarding printing, email, word processing, and other common applications.
• Provide configuration and technical assistance for company-issued mobile devices.
• Assist in managing user accounts and keeping systems updated with the latest security and software patches.
• Directly assist the Engineering team in the management and support of critical broadcast infrastructure, including:
• Editing Systems
• Automations & Transmission Systems
• Remote Monitoring and Telemetry Systems
• Remote Monitoring and Telemetry Systems
• Act as a liaison between customers and technical teams, escalating complex issues when necessary.
• Participate in a weekly on-call rotation as directed by the VP of Engineering.
• Additional Duties: Provide support on special projects and tasks as assigned by the VP of Engineering.

Preferred Qualifications

• Experience: Minimum of 2 years of relevant experience or an equivalent combination of technical training and education.
• Certification: SBE (Society of Broadcast Engineers) certification is highly preferred.
• Problem Solving: Strong ability to diagnose and resolve hardware and software conflicts in a fast-paced environment.
• Communication: Excellent interpersonal skills with the ability to explain technical concepts to non-technical users.

Compensation

Salary ranges from $49,000 to $61,000.

• health
• leave
• retirement
• and more

OETA IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.