Mortgage Loan Officer

Verve, a Credit Union; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

VERVE A CREDIT UNION is looking for a Mortgage Advisor to serve as the primary contact for members seeking mortgage-related information. This role combines consultative sales and financial counseling to guide borrowers through the mortgage process from inquiry to closing.

The ideal candidate will have sales experience and deep knowledge of mortgage products and processes. The position requires strong communication skills and the ability to build relationships within the real estate community.

Qualifications

• Sales experience or related experience required.
• Mortgage lending experience strongly preferred.
• Associate degree in a related field preferred.

Responsibilities

• Act as a salesperson and acquire leads related to mortgage information.
• Establish and manage relationships with the real estate industry.
• Guide members through the mortgage application process.

Skills

Sales experience

Mortgage lending experience

Communication Skills

Relationship Building

Tech Proficiency

Education

Associate degree in a related field

Job description

Position Summary

The Mortgage Advisor serves as the primary contact for members seeking mortgage-related information and financing solutions. This dynamic, member-facing role combines consultative sales, financial counseling, and relationship management to guide borrowers through every step of the mortgage process from initial inquiry to loan closing. The MA actively generates leads, builds and maintains strong relationships with real estate professionals, and represents the Credit Union at homebuyer events and community outreach activities.

Position Responsibilities

• Act as a salesperson and acquire leads and information from branches or other team members regarding members seeking mortgage related information.
• Contact members and schedule appointments; travel to branch or designated area to meet with members; follow up with members requesting mortgage applications and information.
• Establish, manage, and maintain relationships with parties involved in the real estate/mortgage industry such as realtors, brokers, title companies, etc. to grow and support referrals.
• Serve as primary contact with all parties on individual loans from application to closing by advising, educating, and guiding members through real estate purchase transactions. This includes:
  • Counseling and prequalifying potential homebuyers and recommending suitable mortgage products.
  • Completing applications and informing applicants of all closing costs and related fees.
  • Responding to inquiries and resolving discrepancies, e.g., credit report issues, late payments.
  • Obtaining all necessary support documents and fee and lock-in information in compliance with FNMA, VA, FHA, and other lending regulations, including RESPA, Truth‑in‑Lending, HMDA.
  • Reviewing and interpreting credit reports according to established guidelines.
  • Overseeing loan process by monitoring status and ensuring conformity with terms.
  • Assisting in collecting additional documents and communicating loan status to all parties.
  • Providing functional guidance to loan processors regarding workflow coordination.
  • Informing applicants of loan denial or acceptance.
• Use independent judgment to effectively analyze the borrower’s request and qualifications to:
  • Determine eligibility for various programs by reviewing borrower-provided information.
  • Assist borrowers with various programs by reviewing provided information.
  • Find alternative criteria on which to base lending decisions.
  • Evaluate changes in their financial budget based on loan requests.
  • Provide advice and assistance to help borrowers improve qualifications if needed prior to obtaining a new loan.
• Enter loan information into the mortgage online application system, print necessary documents/disclosures, and provide as appropriate to members.
• Continuously monitor personal pipeline, manage expected closing dates, and provide timely and accurate information to borrowers, closing agents, real estate brokers, and appraisers to minimize service issues and ensure overall quality service.
• Maintain comprehensive knowledge of the Credit Union’s mortgage and other company products and services.
• Maintain general knowledge of mortgage industry, including state and Federal mortgage laws and regulations.
• Plan, coordinate, and participate in activities that promote homeownership, including homebuyer seminars, home shows, broker’s meetings, and other financing workshops.
• Comply with all aspects of BSA/AML and OFAC regulations as related to the position.
• Maintain a professional image of the Credit Union in dealings with members.
• Provide friendly and helpful assistance, an upgraded knowledge of financial products, and protect member confidentiality.
• Certificates, Licenses, and Registrations: Must be eligible to register with the Nationwide Mortgage Licensing System & Registry.
• Additional duties as assigned.

Qualifications

• Associate degree in a related field preferred.
• Sales experience or related experience required.
• Mortgage lending experience strongly preferred.

Key Competencies

• Sound Judgment & Risk Awareness: Make informed lending decisions while minimizing risk.
• Lending Expertise: Deep understanding of mortgage processes, regulatory compliance, and loan products, including conventional, FHA, and VA.
• Documentation & Market Knowledge: Proficient in required documentation, underwriting standards, and secondary market dynamics.
• Communication Skills: Strong written, verbal, and presentation abilities to engage effectively with members and team members.
• Professional Presence: Outgoing, polished demeanor with a commitment to exceptional member service.
• Sales & Interviewing: Skilled in interviewing applicants using persuasive techniques to secure mortgage business.
• Independence & Initiative: Self‑motivated with the ability to manage multiple priorities and work independently.
• Organizational Agility: Capable of planning and scheduling appointments flexibly, including evenings and weekends.
• Market Awareness: Knowledgeable about competitor offerings and how they compare to the Credit Union’s products.
• Relationship Building: Confident in developing lasting business relationships with a sense of urgency and drive.
• Confidentiality: Maintain discretion with sensitive member and team information.
• Tech Proficiency: Comfortable using standard office software and interpreting various instruction formats.
• Branch Flexibility: Willing to work at any Credit Union branch as needed.

Physical Demands and Work Environment

Work Environment: Business office; quiet to moderate noise levels. Physical Requirements: Ability to sit or stand at a desk for the majority of the workday; talk or hear; stand or walk occasionally. May occasionally reach with hands and arms; stoop, kneel, and crouch. May occasionally lift and move up to 30 pounds.

The above information is intended to indicate the general nature and level of work performed by persons in this role. It is not an exhaustive inventory of all duties, responsibilities, or qualifications. Additional duties may be required to perform the job effectively.