Digital Marketing Channel Specialist

GEHA; Missouri; Híbrido; USD 71 000 - 89 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Incentive plan

Health/Vision/Dental benefits

401(k) retirement plan with match

Tuition Assistance Program

Paid Time Off

Resumo da oferta

GEHA in Missouri is seeking a Digital Marketing Channel Specialist to manage website updates, email campaigns, and social content while analyzing performance data to drive insights for campaigns. You will coordinate across Sitecore CMS, Salesforce Marketing Cloud, and Sprout Social, delivering reports and recommendations for optimization.

The role requires 3–5 years in digital channels, strong analytics, and the ability to present complex data clearly to stakeholders.

Qualificações

• Bachelor's degree in marketing, advertising, communications, business analytics, or a related field.
• 3-5 years of experience in digital channel management, preferably in a digital marketing environment.
• Proficient in Google Analytics, CMS management (SiteCore experience a plus), email marketing management (Salesforce Marketing Cloud a plus) and social media management.

Responsabilidades

• Utilize Sitecore CMS to coordinate, update and maintain content across G.E.H.A’s various websites.
• Design and implement email campaigns for different functional areas using Salesforce Marketing Cloud.
• Post social media content using Sprout Social or directly to platforms, as necessary.
• Website content QA.
• Goal tracking on company websites and in social platforms.
• Website performance metrics, user behavior, and conversion rates using various web analytics tools (e.g., Google Analytics).
• Social media traffic, engagement, sentiment, competitive set performance.
• Email performance, list performance, on-site and other conversion actions.
• Assist the Digital Channels team in producing regular reports and presentations on website, social, and email performance – highlighting key findings, trends, and recommendations for improvement.
• Translate complex performance data into clear, concise, and actionable insights that can be understood by non-technical stakeholders.
• Conduct competitive analysis to benchmark our digital channel performance against industry standards and identify opportunities for improvement.
• Ensure the accuracy, integrity, and reliability of performance data by implementing proper tagging, tracking, and data governance practices.
• Understand and support goals/outcomes of cross-functional project stakeholders and Growth leadership.
• Create and implement webinar assets to support customer engagement, clinical and sales operations.
• Participate in development and implementation of marketing strategy and supports new marketing communication initiatives.
• Maintain brand, UX and CX standards for marketing efforts across G.E.H.A and all subsidiary brands.
• Track industry trends, best practices, and emerging technologies.

Conhecimentos

Google Analytics

Sitecore CMS

Salesforce Marketing Cloud

Social media management

Data analysis

A/B testing

Formação académica

Bachelor's degree in marketing or related field

Ferramentas

Sitecore CMS

Salesforce Marketing Cloud

Sprout Social

Google Analytics

Descrição da oferta de emprego

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well.

As G.E.H.A’s Digital Marketing Channel Specialist, you will support the Growth team and broader organization goals by managing production of website updates, social media platforms, and email executions. In addition, you will review analytics data from various platforms and channels to generate actionable insights which improve the performance of our campaigns. This position creates deliverables, status reports and work products aligned with needs of the Digital Channels and broader Growth teams.

Duties and Responsibilities

• Utilize Sitecore CMS to coordinate, update and maintain content across G.E.H.A’s various websites
• Design and implement email campaigns for different functional areas using Salesforce Marketing Cloud
• Post social media content using Sprout Social or directly to platforms, as necessary
• Website content QA
• Goal tracking on company websites and in social platforms
• Website performance metrics, user behavior, and conversion rates using various web analytics tools (e.g., Google Analytics)
• Social media traffic, engagement, sentiment, competitive set performance
• Email performance, list performance, on-site and other conversion actions
• Assist the Digital Channels team in producing regular reports and presentations on website, social, and email performance – highlighting key findings, trends, and recommendations for improvement.
• Translate complex performance data into clear, concise, and actionable insights that can be understood by non-technical stakeholders.
• Conduct competitive analysis to benchmark our digital channel performance against industry standards and identify opportunities for improvement.
• Ensure the accuracy, integrity, and reliability of performance data by implementing proper tagging, tracking, and data governance practices.
• Understand and support goals/outcomes of cross-functional project stakeholders and Growth leadership.
• Create and implement webinar assets to support customer engagement, clinical and sales operations.
• Participate in development and implementation of marketing strategy and supports new marketing communication initiatives.
• Maintain brand, UX and CX standards for marketing efforts across G.E.H.A and all subsidiary brands.
• Track industry trends, best practices, and emerging technologies.

Knowledge, Skills, and Abilities

• Bachelor’s degree in marketing, advertising, communications, business analytics, or a related field.
• 3-5 years of experience in digital channel management, preferably in a digital marketing environment.
• Proficient in Google Analytics, CMS management (SiteCore experience a plus), email marketing management (Salesforce Marketing Cloud a plus) and social media management.
• Strong analytical and critical thinking skills with the ability to draw actionable insights from complex data sets.
• Understanding of business objectives and the ability to link campaign analytics findings to strategic goals and initiatives.
• Excellent verbal and written communication skills with the ability to present complex information clearly and concisely to both technical and non-technical stakeholders.
• Meticulous attention to detail and a commitment to data accuracy and quality assurance.
• Ability to collaborate effectively with teams and work in a fast-paced, deadline-driven environment.
• A passion for staying updated with the latest trends and advancements in website analytics and digital marketing.

Preferred Qualifications

• Relevant certifications in web analytics (e.g., Google Analytics Individual Qualification).
• Working knowledge of web testing methodologies, HTML, and SEO.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The target hiring range for this position is $70,550 - $89,250 USD. At G.E.H.A, the current maximum salary for this role is $99,450 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

Competitive pay/salary ranges

• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law.

G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant.

We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

Your FUTURE is here with us –COME GROW WITH G.E.H.A! Benefits start on day one! Great 401(k) match! Tuition assistance programs! Professional development! Advancement opportunities! For additional information, please visit GEHA Careers.