Digital Manager - Bill Payments & Transfers Business Controls

Bank of America; Chicago (IL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Chicago, IL, seeks a metrics and operations professional to oversee Digital Payments performance across Bill Payments and Transfers. You will monitor metrics, identify risks, and coordinate with Product, Technology, and Risk teams to implement improvements.

The role requires strong analytical skills, attention to detail, and proven experience leading root cause analyses. It offers a multi‑location/remote‑friendly setup with competitive pay and benefits.

Qualifications

• Minimum of 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or related role.
• Strong analytical and problem‑solving skills with the ability to identify emerging trends, anomalies, and risk indicators through detailed data analysis and metric evaluation.
• Exceptional attention to detail and intellectual curiosity, with the ability to investigate and break down complex problems, challenge assumptions, and uncover underlying drivers of performance and risk.
• Proven ability to lead root cause analysis efforts across complex processes and systems.
• Demonstrated ability to drive problem remediation from identification through resolution, ensuring corrective actions are implemented effectively and risks are appropriately mitigated.
• Strong communication and stakeholder management skills, with the ability to synthesize complex findings, clearly explain problems and recommendations to leadership and cross‑functional teams, and influence action across multiple organizations.

Responsibilities

• Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers product(s) ensuring timely and consistent monitoring and reporting across the portfolio.
• Design, enhance, and proactively evaluate metrics and key risk indicators to identify emerging risks, assess control effectiveness, and drive continuous improvement.
• Partner with Product Owners and business stakeholders to develop new metrics and monitoring capabilities that align with evolving products, customer experiences, and risk priorities.
• Lead issue identification, investigation, and resolution efforts when metrics indicate potential problems, coordinating corrective actions and tracking outcomes to completion.
• Collaborate closely with Product, Technology, Operations, Risk, Compliance, Legal, and other cross‑functional partners to implement effective monitoring frameworks, support business objectives, and ensure risk mitigation strategies remain effective.

Skills

Collaboration

Decision Making

Problem Solving

Production Support

Project Management

Business Operations Management

Policies, Procedures, and Guidelines

Product Design and Development

Product Management

Stakeholder Management

Agile Practices

Oral Communications

Presentation Skills

Process Management

Written Communications

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Responsibilities

Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers product(s) ensuring timely and consistent monitoring and reporting across the portfolio. Design, enhance, and proactively evaluate metrics and key risk indicators to identify emerging risks, assess control effectiveness, and drive continuous improvement. Partner with Product Owners and business stakeholders to develop new metrics and monitoring capabilities that align with evolving products, customer experiences, and risk priorities. Lead issue identification, investigation, and resolution efforts when metrics indicate potential problems, coordinating corrective actions and tracking outcomes to completion. Collaborate closely with Product, Technology, Operations, Risk, Compliance, Legal, and other cross‑functional partners to implement effective monitoring frameworks, support business objectives, and ensure risk mitigation strategies remain effective.

Required Qualifications

• Minimum of 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or related role.
• Strong analytical and problem‑solving skills with the ability to identify emerging trends, anomalies, and risk indicators through detailed data analysis and metric evaluation.
• Exceptional attention to detail and intellectual curiosity, with the ability to investigate and break down complex problems, challenge assumptions, and uncover underlying drivers of performance and risk.
• Proven ability to lead root cause analysis efforts across complex processes and systems.
• Demonstrated ability to drive problem remediation from identification through resolution, ensuring corrective actions are implemented effectively and risks are appropriately mitigated.
• Strong communication and stakeholder management skills, with the ability to synthesize complex findings, clearly explain problems and recommendations to leadership and cross‑functional teams, and influence action across multiple organizations.

Skills

• Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Product Design and Development
• Product Management
• Stakeholder Management
• Agile Practices
• Oral Communications
• Presentation Skills
• Process Management
• Written Communications

Shift & Hours

1st shift (United States of America), 40 hours per week.

Location

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay Transparency & Benefits

Pay range $93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Our Values

Learn about our four values that represent what we believe.