Digital Director - Bill Payments & Transfers Operations

Bank of America; Charlotte (NC); On-site; USD 126,000 - 193,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Job summary

Bank of America is seeking an experienced professional to lead operational governance across Bill Payments and Transfers, owning audit engagements and driving risk-based improvements. You will partner with Product, Technology, Operations, Risk, Compliance, Legal and Control to ensure processes operate within established frameworks and drive sustainable issue resolution.

You will guide a broad program, oversee budgets and resources, and influence senior stakeholders through data-driven

Qualifications

• Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.
• Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.
• Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
• Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.
• Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
• Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
• Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners. Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Skills

Business Acumen

Decision Making

Product Design and Development

Product Management

Program Management

Executive Presence

Oral Communications

Presentation Skills

Prioritization

Written Communications

Business Case Review

Hiring and Onboarding

Negotiation

Strategic Thinking

Talent Development

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

• Lead operational governance across Bill Payments and Transfers products, ensuring consistent execution of controls, monitoring, issue management, and risk mitigation activities across the portfolio.
• Own audit engagement activities for Bill Payments and Transfers, including coordinating audit responses, managing audit issues and action plans, and driving timely, sustainable resolution.
• Establish and maintain a comprehensive operational monitoring framework by evaluating metrics, controls, and key risk indicators across products to ensure appropriate coverage, identify gaps, and support effective risk management.
• Partner closely with Product, Technology, Operations, Risk, Compliance, Legal, and Control partners to understand product functionality, operational processes, and emerging risks, ensuring products operate within established product, operational, control, and risk management frameworks.
• Lead the execution of operational improvement initiatives and governance action plans, including validation and quality assurance activities, to ensure effective implementation and adherence to established standards.

Responsibilities:

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Required Qualifications:

• Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.
• Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.
• Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
• Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.
• Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
• Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
• Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners. Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.

Skills:

• Business Acumen
• Decision Making
• Product Design and Development
• Product Management
• Program Management
• Executive Presence
• Oral Communications
• Presentation Skills
• Prioritization
• Written Communications
• Business Case Review
• Hiring and Onboarding
• Negotiation
• Strategic Thinking
• Talent Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range$126,300.00 - $192,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.