Digital IT Program Manager

Travel Leisure Resort Development Inc; United States; Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Digital IT Program Manager in the United States to lead programs across the Digital Technology portfolio. The role includes directing multiple projects, managing budgets and schedules, and guiding PMO practices.

You will drive change management, governance, and AI-enabled initiatives in partnership with delivery, product, and engineering teams. The position emphasizes collaboration with executives, cross-functional teams, and vendors to deliver complex programs

Qualifications

• Bachelor’s degree in computer science, or related discipline or equivalent Project Management certification.
• 10+ years of experience in a Project and/or Program Management role with a strong background in team development and PMO.
• Experience leading large IT programs and complex projects across multiple teams.
• Experience with Agile, Waterfall, and other SDLC models.

Responsibilities

• Lead programs and investments across the Digital Technology portfolio, coordinating multiple projects of varying complexity.
• Oversee program budgets, schedules, and vendor relationships; deliver status to executives.
• Manage risks, issues, changes, and governance aligned with the PMO framework.
• Drive transformation initiatives for digital operating model adoption and AI-enabled initiatives.

Skills

Leadership

Communication

Executive presentation

Vendor management

Agile project management

MS Office suite

Jira & Confluence

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

MS Visio

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Digital IT Program Manager provides leadership, management, and direction for programs and investments across the Digital Technology portfolio. Will support multiple programs and/or portfolios which will include multiple projects with various degrees of complexity, primarily medium to high complexity. Supervisory responsibility for Project Managers supporting Program or Portfolio of projects – including development, training, mentoring/coaching, oversight, guidance, and risk/issue or conflict resolution. The Program Manager will be responsible for supporting the implementation of the Digital Tech operating model in partnership with the Delivery, Product and Engineering teams. This role will direct transformation initiatives for activating and scaling the digital operating model and AI enabled initiatives and ensures organizational change management, communications, learning and development resources are provided to enable capability growth and accelerated adoption of the new ways of working.

How You'll Shine

• Communication and Leadership - Oversees continuous communication to business and IT leadership, project managers, project teams, customers, vendors, and sponsors regarding the status of the program or portfolio. Facilitates Portfolio and/or Program Reviews and provides information for audits, status reports, and review meetings. Partners with sponsor to provide program progress and status updates to executive leadership.
• Program Budget and Schedule - Leads project managers on program & project financial management including planned and actual schedule and resources utilization, and compiles project financials for program and portfolio level reporting. Manages Program/Project Expenditures including capital and expense. Oversees vendor relations and procurement associated with the program.
• Risk, Issue and Change Management - Manages issues, risks, and changes using appropriate and agreed upon processes and tools established within the Project Management Office. Acts as escalation path or senior advisor for project managers regarding conflict, risks, issues or changes associated with program.
• Program/PMO Operation Efficiencies - Utilizes and makes recommendations to improve established scheduling techniques to derive the project schedules, identifies the critical path and potential risks. Effectively applies and improves the scheduling standards, enforces them with the project teams and provides guidance for Project Managers & Coordinators. Facilitates and actively participates in the continued development and execution of strategic road-mapping for the maturity of IT PMO practices and policies.

What You’ll Bring

• Bachelor’s degree in computer science, or a related discipline or equivalent Project Management certification or equivalent
• Strong leadership, facilitation, negotiation, mentoring and personnel management
• Strong communication skills and ability to present to Executive Level management.
• Oversite of leading and creating presentations for Program Steering Committee(s) in alignment with the line of business (LoB), Business Solution Directors (BSDs) and IT Senior Leadership (IT SLT)
• Experience leading and or managing resources – including establishing development plans, coaching/mentoring, and conflict resolution.
• Experience managing program level and project financials, schedules, scope and risks using established methodology.
• Experience managing internal and external client expectations on program requirements and deliverables.
• Experience leading large and diverse IT project teams in a matrix environment – including internal resources, vendors, onsite and co-located teams, and ensuring successful completion of all phases of complex programs.
• Experience leading medium to large scale new application development or infrastructure deployment projects.
• Experience with and knowledge of multiple systems development life cycles, (i.e. Iterative, Agile, Waterfall, etc.)
• Strong understanding of enterprise-wide infrastructure platforms and services as well as security and compliance policies and procedures.
• Experience in procurement management of large projects – including identifying procurement / vendor needs, selecting vendors, managing relationships, & monitoring performance.
• Master level experience / proficiency in MS Office Suite of products, (i.e. Visio, Excel, PowerPoint, Outlook, etc.)
• Proficiency with Clarity, Jira, and Confluence
• 10+ years of experience in a Project and/or Program Management role with a strong background in team development and Program Management office as well as leading large programs.
• 7+ years in an information technology capacity with understanding of various technologies including, applications, databases, networking, telecommunications and connectivity.
• 1+ years of experience with Agile Projects preferred
• Preferred experience in leading digital portfolio and AI enabled initiatives
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You’ll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.