Digital & IT - PRM Sr. Analyst

Parker Hannifin; Cleveland (OH); On-site; USD 95,000 - 120,000; Full time

Job summary

Parker Hannifin is seeking a Digital and IT Senior Analyst to define business processes and align technical solutions to our digital selling strategy. You will enable, deploy, and support our Salesforce Partner Relationship Management portal for Parker's Distributor network, including Rebates, Case, Claims, Quoting and Pricing.

The role requires strong business/IT collaboration, global project delivery, and cross-functional leadership with a focus on CRM and marketing applications.

Qualifications

• Bachelor's degree in computer science, information systems, or related area.
• Business application experience, ideally with a Sales and Marketing focus.
• Core business and business systems experience with willingness to cross-train to new technologies.
• Sales and marketing application experience including CRM and content management.
• Experience with Salesforce CRM in general; Experience Cloud is preferred.
• Quoting/Pricing and/or Rebate management experience would be an advantage but not essential.
• Proven analytical skills and the ability to explore resources to aid resolution.

Responsibilities

• Leads complex and global digital/IT project tasks delivering results on deadlines.
• Performs system analysis and identifies gaps; makes recommendations.
• Develops and implements new technologies/services with stakeholder reporting.
• Builds relationships with business partners for future capabilities.
• Communicates decisions and recommendations to management and stakeholders.
• Manages communications with 3rd party IT vendors and service partners.
• Mentors team members and balances multiple priorities and resources.
• Creates testing/training docs and user guides; conducts knowledge transfer.
• Encourages feedback to improve quality of solutions.
• Supports existing live locations' user base; after-hours support as needed.
• Willingness to travel as needed.

Skills

Digital transformation

Project leadership

Business analysis

Communication

Stakeholder management

Global team leadership

Education

Bachelor's degree in computer science, information systems, or related field

Tools

Salesforce CRM

Experience Cloud

Rebate management system

Quoting/Pricing systems

Job description

Position Summary

The Digital and IT Senior Analyst will be responsible for defining business processes, aligning technical solutions to business strategy and the enablement, deployment and support of our Digital Selling Application Portfolio, with our current major key focus area, the Salesforce Partner Relationship Management portal dedicated to Parker's Distributor network. Along with Rebate Management, Case Management, Claim Management, Quoting and Pricing.

Responsibilities

Essential Functions:

• Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed, ensuring standard deployment of functionality and processes worldwide.
• Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function.
• Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure.
• Develop relationships with business partners and collaborate on future capabilities and enhancements.
• Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate.
• Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors.
• Manages own priorities and provides direction, guidance and mentoring to team members.
• Delivers multiple solutions while managing conflicting priorities and resources.
• Creating application testing and training documentation, best practice guides and general user documentation.
• Conducts knowledge transfer and/or cross training with team members.
• Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions.
• Support existing live locations user base.
• Available to provide after-hours technical support as needed.
• Ability to travel as needed

Qualifications

Qualifications:

• Bachelor's degree in computer science, information systems, or related area (Or international equivalent)
• Business application experience, ideally with a Sales and Marketing focus.
• Core business and business systems experience and the candidates should be willing to cross train to new technologies.
• Sales and marketing application experience including CRM and content management.
• Experience with Salesforce CRM in general, Experience Cloud is preferred.
• Quoting/Pricing and/or Rebate management experience would be an advantage but not essential.
• Proven analytical skills and the ability to explore a multitude of resources to aid resolution are essential.
• 5+ years related IT experience.
• Excellent written and verbal communication and collaboration skills.
• Strong interpersonal skills, relates well with all levels of the organization.
• Demonstrated leadership aptitude, learning agility, and adaptability.
• Demonstrated ability to lead teams and manage projects effectively.
• An adaptable approach and the ability to work in a global team are pre-requisites

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affimative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission