Digital Integration Manager

Liebherr Group; Newport News (VA); Remote; USD 80,000 - 106,000; Full time

Job summary

Liebherr-America, Inc. in the USA is seeking a Digital Integration Manager to oversee digital system project rollouts and act as the liaison between sales, service, parts and project management for the Mobile and Crawler Cranes Division.

The role requires knowledge of Liebherr digital products, ability to travel up to 40%, and remote-work eligibility based on business needs, offering a comprehensive benefits package and competitive salary.

Qualifications

• Three to five years of AI/digital services experience.
• Experience in product support or a related field.
• Equivalent experience may be considered.

Responsibilities

• Evaluate opportunities to connect AI applications with existing enterprise data systems.
• Test AI-generated results for accuracy and reliability in a professional environment.
• Investigate new AI technology and align with digital platform expansion.
• Travel to customer locations to implement Liebherr digital products and solutions.
• Coordinate with Sales and IT teams on ERP integrations and API needs.
• Develop automated workflows to improve data quality and efficiency.
• Provide regular progress reports on projects and product activity.
• Maintain knowledge of Liebherr digital products and competitors.

Skills

AI

Digital services

Product support

Education

Associate degree

Job description

The Digital Integration Manager will oversee the integration of digital system project rollouts as the liaison between sales, service and parts and project management groups for the Mobile and Crawler Cranes Division in the USA. The Digital Integration Manager will be knowledgeable of Liebherr advantages and benefits compared to major competitors and assist with developing and increasingLiebherr market share in the product segment. Support digital departments by keeping virtual environments organized and efficient.

*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Essential Duties:

• Evaluate opportunities to connect AI applications with existing enterprise information and data systems.
• Test AI-generated results for accuracy, reliability, repeatability, and usefulness in a professional engineering and business environment.
• Investigating new AI technology and how it can align with the current and continual expansion of our digital platform.
• Travels to customer locations to implement and promote Liebherr digital products and solutions.
• Central point of contact for the integration of enterprise applications such as OneCRM, SAP(Horizon), and other digital programs as they relate directly to sales and service specific alignment.
• Create processes for technical requirements relating to third party customer programs such as SmartEquip.
• Collaborate with internal and external Liebherr IT teams regarding the EDI process for online MyLiebherr parts orders and future API requirements for report extraction from digital programs.
• Work closely with Sales and support team to establish and maintain LRT/RPO fleet management
• Identify repetitive analytical and information-processing activities and develop automated workflows to improve efficiency, consistency, and data quality.
• Reports updated information on new projects, their progress and any product related activity.
• Responsible for maintaining detailed knowledge of company’s digital products and competitor’s products.
• Responsible for reporting progress reports on a regular monthly basis.
• Responsible for establishing and maintaining effective market strategies to achieve company digital product goals.
• Provide support in the development and implementation of a strategic plan to accommodate corporate goals.
• Participates in consultation activities and sets performance goals accordingly.
• Represents Company at trade association meetings and customer events to promote digital products.
• Analyzes customer needs for digital products.
• Provides direct internal and external customer contact via phone and email.
• Proactive advice and support for our customers related to digital service products.
• Maintaining and intensifying sustainable customer loyalty.
• Review of complaints on commercial issues for digital products.
• Determination of customer requirements and implementation of market and competition analysis.
• Conducting digital product and solution demonstrations to internal and external personnel.
• Continuous refinement and optimization of digital products to position Liebherr as a market leader in this regard.
• Identifying new needs in the marketplace (both internal and external).
• Other duties as assigned.

Competencies

Education and Experience:

• Three (3) to five (5) years of relevant experience in artificial intelligence (AI), digital services, product support, or a related industry required.
• Associate degree in a related field preferred; equivalent experience may be considered.

Additional Requirements:

• Travel domestically and internationally up to 40% of the time
• Ability to obtain and maintain a valid driver license and passport.
• Ability to work an extended work schedule as necessary.
• This position is remote work eligible based on business needs and manager approval.

Our Offer

Pay Range: $80,000 - $106,000

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.