Digital Inside Sales Pro – Text-Driven Home Appointments

Pomona College; Northborough, Northern (MA, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6%

Paid Time Off

Company Paid Holidays

Teammate Assistance Plan

Job summary

Esler Companies LLC in Northborough, MA is seeking a Digital Inside Sales Representative to engage customers via text and digital channels, schedule in-home product demonstrations, and partner with leadership to continually improve performance. The role emphasizes world-class service, active listening, and empathy.

The position offers benefits such as tuition reimbursement, 401(k) with match, and paid time off, with a pay range of $50,000–$70,000 annually.

Qualifications

• Excellent oral and written communication skills.
• Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.
• Ability to work independently and as an active team member.
• Flexibility and demonstrated ability to adapt well in a changing environment.
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
• 1 year customer service experience required
• High School Diploma or equivalent preferred

Responsibilities

• Communicate with customers via text message using company-provided methodology.
• Communicate with all customers, prospects, and teammates with professionalism, listening actively and show empathy
• Engage with customers by measuring and responding to sentiment
• Enter all information from the conversation into Enabled swiftly and accurately
• Partner with Inside Sales Coaches and Management team for questions or escalated customer situations
• Meet activity targets daily
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
• Meet regularly to discuss feedback on performance, develop strategies and ask questions
• Attend weekly team meeting
• Other job duties as assigned

Skills

Communication

Interpersonal skills

Teamwork

Adaptability

Multi-tasking

Customer service

Independent work

Education

High School Diploma or equivalent

Job description

Esler Companies LLC in Northborough, MA is seeking a Digital Inside Sales Representative to engage customers via text and digital channels, schedule in-home product demonstrations, and partner with leadership to continually improve performance. The role emphasizes world-class service, active listening, and empathy.

The position offers benefits such as tuition reimbursement, 401(k) with match, and paid time off, with a pay range of $50,000–$70,000 annually.