Digital Gift Officer

University of Southern California; Los Angeles (CA); Hybrid; USD 88,000 - 108,000; Full time

Benefits offered by this job

Health benefits for staff and family

Tuition benefits

Professional development

Job summary

The University of Southern California is seeking three Digital Gift Officers to advance its Annual Giving program. You will build relationships with USC alumni and donors through email, calls, texts, social media, and video conferencing to inspire renewed and increased support.

In a hybrid work environment with two in-office days, you will manage a large donor portfolio, develop targeted outreach plans, and coordinate with fundraising partners to connect donors with university priorities and

Qualifications

• Bachelor's degree required.
• Minimum three years of professional fundraising experience.
• Ability to manage multiple deadlines and stakeholders.

Responsibilities

• Manage a portfolio of approximately 1,000 alumni, donors, and prospects.
• Lead multichannel outreach (email, phone, text, social, video) to engage donors.
• Develop monthly and quarterly outreach plans to drive giving.
• Identify major and planned gifts and refer qualified leads.
• Solicit leadership annual gifts and encourage renewals or increases.
• Collaborate with colleagues to connect donors with events and involvement.
• Maintain donor records in Salesforce with timely updates.

Skills

Relationship building

Communication

Planning

Detail-oriented

Interpersonal skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

USC’s Annual Giving team is growing and expanding its approach to personalized digital fundraising. As part of this growth, USC Advancement has created the Digital Gift Officer role and is seeking three individuals to join the team.The Digital Gift Officer is a digitally focused frontline fundraiser who builds relationships with USC alumni and donors through personalized, high-volume outreach. Using email, phone, text messaging, social media, video conferencing, and other digital tools, the Digital Gift Officer will connect donors with opportunities aligned with their interests and inspire new, renewed, and increased annual philanthropic support.This opportunity is well suited for a relationship-oriented professional who enjoys connecting with people, working toward measurable goals, and using technology to engage donors at scale.The work environment follows a fixed hybrid schedule, with two designated in-office days agreed upon by the employee and manager.Key ResponsibilitiesThe Digital Gift Officer will:Manage a portfolio of approximately 1,000 alumni, donors, and prospective donors.Build and maintain donor relationships through a multichannel outreach strategy that may include email, phone, mail, text messaging, social media, and video conferencing.Develop and execute monthly and quarterly outreach plans that provide consistent, relevant, and personalized donor engagement.Identify prospective major and planned giving donors and refer qualified leads to university fundraising partners.Solicit new leadership annual gifts ($10,000 and up) and encourage donors to renew or increase their philanthropic support.Promote opportunities to support university, school, and annual giving priorities, including the Reunion Cup Challenge and Day of SCupport.Partner with alumni engagement and annual giving colleagues to connect constituents with events, volunteer opportunities, and other ways to become more involved with USC.Develop and execute donor communications and other content supporting fundraising activities.Maintain accurate and timely donor records in Salesforce.Share updated biographical information and communication preferences with Prospect Research and Data Integrity colleagues to strengthen the quality of university data.Use data and donor insights to inform outreach strategies and deepen constituent engagement.Plan and coordinate assigned fundraising programs, projects, and activities.Minimum QualificationsBachelor’s degree.Three years of relevant professional fundraising experience, including building and maintaining meaningful relationships with a wide range of internal and external stakeholders.Combined experience and education may substitute for the minimum education and experience requirements.Ability to work independently, prioritize assignments, and manage multiple deadlines.Experience maintaining and interpreting large datasets and working with database systems.Excellent planning, organizational, interpersonal, written, and verbal communication skills.Strong attention to detail.Proficiency with Microsoft OfficePreferred QualificationsDevelopment experience in higher education, including cultivating and advancing meaningful relationships with alumni, donors, and other stakeholders.Volunteer experience in fundraising, campaign, or nonprofit environments.Comfortable working with digital platforms and technology, including virtual meeting platforms such as Zoom and Microsoft Teams.Extensive customer service experience.Fluency in one or more languages in addition to English, such as Spanish.In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.Required Documents and Additional InformationResume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.The budgeted salary for this position is $88,000 - $108,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions once you meet Program's eligibility; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.Minimum Education: Bachelor's degreeAddtional Education Requirements Combined experience/education as substitute for minimum educationMinimum Experience: 3 yearsAddtional Experience Requirements Combined experience/education as substitute for minimum work experienceMinimum Skills: Experience in development, maintaining meaningful relationships with a wide variety of internal/external stakeholders. Ability to self-manage, prioritize work assignments and manage multiple deadlines. Experience maintaining and interpreting large datasets and database systems. Excellent planning, organizational and interpersonal skills. Detail oriented with excellent written and oral communication skills. Proficient in Microsoft Office.Preferred Education: Bachelor's degree In Bachelor's degree Business Administration Or Bachelor's degree in related field(s)Preferred Experience: 3 yearsPreferred Skills: Development experience in higher education. Volunteer experience in fundraising, campaign or non-profit environments. Experience with email marketing, website development/coding and Adobe Creative Suite. Extensive customer service experience. Fluent in one or more language in addition to English (e.g., Spanish).USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.Notice of Non-discriminationEmployment EquityRead USC’s Clery Act Annual Security ReportUSC is a smoke-free environmentDigital AccessibilityIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:https://wd5.myworkday.com/usc/d/inst/1$9925/9925$155569.htmld