Digital Field Support Specialist - Remote & On-Site IT Help

Thurrock Council; United States; Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Local Government Pension Scheme

Flexible and hybrid working

Ongoing training and development

Employee assistance programme

Job summary

Thurrock Council is seeking an IT Support Technician to assist the Customer Experience Team in delivering reliable, secure digital services. You will install desktop applications, resolve incidents, and provide friendly, professional user support across varying locations, including remote work when required.

The role requires ITIL Foundation and COMPTIA A+ certification, plus experience in ICT support. A flexible, hybrid work pattern and ongoing training are offered to help you grow within the

Qualifications

• ITIL Foundation required.
• COMPTIA A+ Certification required.
• Experience ICT support in a busy environment preferred.

Responsibilities

• Resolve incidents and requests per SLA and procedures.
• Install and configure standard desktop applications.
• Provide on-site and remote ICT support as needed.
• Maintain accurate incident and asset records.
• Liaise with third-party suppliers to resolve issues.

Skills

Desktop support

Customer service

Incident management

Documentation

Communication

Time management

Education

ITIL Foundation

COMPTIA A+ Certification

Tools

Service desk tools

Microsoft Office

Job description

Thurrock Council is seeking an IT Support Technician to assist the Customer Experience Team in delivering reliable, secure digital services. You will install desktop applications, resolve incidents, and provide friendly, professional user support across varying locations, including remote work when required.

The role requires ITIL Foundation and COMPTIA A+ certification, plus experience in ICT support. A flexible, hybrid work pattern and ongoing training are offered to help you grow within the