Digital Experience & Workflow Platforms Lead

CLM Dallas Chapter; Milwaukee (WI); On-site; USD 130,000 - 180,000; Full time

Job summary

Church Mutual Insurance, S.I. is seeking an IT Development Manager to lead design, development, and deployment of customer, agent, employee, and workflow-based technology solutions in Milwaukee.

You will manage a team of engineers, analysts, and QA, delivering modern digital experiences and automation across platforms. The role emphasizes leadership, technical excellence, and alignment with security and enterprise standards, with a focus on digital portals, workflow automation, and customer

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of software development or application engineering experience.
• 3+ years of leadership experience managing application development teams.
• Experience delivering enterprise-scale web, portal, workflow, or customer-facing applications.
• Strong understanding of software architecture, system integrations, APIs, and cloud-based technologies.
• Experience working within Agile and DevOps environments.
• Excellent communication, stakeholder engagement, and leadership skills.
• Experience within the Property & Casualty insurance industry preferred.
• Experience implementing or supporting digital portals, workflow automation platforms, or customer engagement solutions preferred.
• Experience with Guidewire Jutro Digital Platform (JDP) preferred.
• Experience with Guidewire CustomerEngage or Digital Portal solutions preferred.
• Experience with Pega Platform including workflow automation and case management capabilities preferred.
• Experience supporting customer, agent, or employee self-service solutions preferred.
• Experience with cloud-native architecture and Azure services preferred.
• Knowledge of policy administration, underwriting, billing, and claims business processes preferred.

Responsibilities

• Lead, coach, develop, and retain a high-performing team of software engineers, architects, analysts, and technical leads.
• Establish performance objectives, career development plans, and succession strategies for team members.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Manage team capacity planning, resource allocation, staffing, and budget responsibilities.
• Promote Agile delivery practices and engineering excellence across the team.
• Lead development and support activities for customer, agent, broker, and employee-facing digital platforms.
• Drive the design and delivery of intuitive, scalable, and secure digital experiences.
• Partner with business stakeholders to enhance customer experience and self-service capabilities.
• Lead modernization efforts that improve digital engagement, adoption, and operational efficiency.
• Ensure solutions align with enterprise architecture, cybersecurity, and user experience standards.

Skills

Leadership

Agile

DevOps

CI/CD

Cloud-native

APIs

Architectural design

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Guidewire Jutro Digital Platform (JDP)

Pega Platform

Guidewire CustomerEngage or Digital Portal

Azure cloud services

Job description

Church Mutual Insurance, S.I. is seeking an IT Development Manager to lead design, development, and deployment of customer, agent, employee, and workflow-based technology solutions in Milwaukee.

You will manage a team of engineers, analysts, and QA, delivering modern digital experiences and automation across platforms. The role emphasizes leadership, technical excellence, and alignment with security and enterprise standards, with a focus on digital portals, workflow automation, and customer