Digital Experience & Website Operations Lead

Mitsubishi Motors North America, Inc.; Franklin (TN); Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

Healthcare coverage

Employee lease car program

401(k) with company match

Professional development opportunities

Paid time off (PTO)

Job summary

Mitsubishi Motors North America, Inc. (MMNA) is seeking a Digital & Website Operations Specialist to support the Marketing team's digital ecosystem and help deliver a consistent, engaging customer journey across MitsubishiCars.com.

This role maintains day-to-day operations, content publishing, QA, reporting, and coordination with internal teams, agency partners, and technology vendors. You will monitor analytics, assist in improving website performance and customer experience, and support

Qualifications

• 3+ years of experience in website operations or related field.
• Experience with CMS platforms and publishing processes.
• Understanding of digital marketing, customer journeys, and website optimization.
• Familiarity with web analytics, reporting, and QA/testing.
• Strong project management and stakeholder management skills.
• Experience in agency-client environment.
• Knowledge of SEO and website analytics.

Responsibilities

• Support digital marketing campaigns and promotions.
• Maintain day-to-day website operations, including content publishing and QA.
• Coordinate website updates across internal teams, agencies, and vendors.
• Maintain customer-facing experiences, including vehicle inventory and Owners Portal.
• Apply marketing strategy and customer journey principles in content execution.
• Monitor performance and user experience, escalate issues and opportunities.

Skills

Website operations

Digital marketing

Content management

Digital customer experience

Project management

Stakeholder management

Agency & vendor collaboration

SEO & analytics

Tools

CMS platforms

Job description

Mitsubishi Motors North America, Inc. (MMNA) is seeking a Digital & Website Operations Specialist to support the Marketing team's digital ecosystem and help deliver a consistent, engaging customer journey across MitsubishiCars.com.

This role maintains day-to-day operations, content publishing, QA, reporting, and coordination with internal teams, agency partners, and technology vendors. You will monitor analytics, assist in improving website performance and customer experience, and support